Account Review. The ASR will review their queue on a daily basis and attempt to work all accounts. If an account cannot or should not be called by that ASR, it should be assigned to the individual or party who can contact the customer. Manager and Supervisor reviews β Accounts worked by an ASR will be randomly selected and reviewed by management staff. These account reviews will ensure that accounts are being handled by the guidelines set by this policy manual and departmental standards. These reviews will be completed on a weekly basis.
Appears in 2 contracts
Sources: Servicing Agreement (First Investors Financial Services Group Inc), Servicing Agreement (First Investors Financial Services Group Inc)