ACKNOWLEDGING YOUR COMPLAINT. ▇▇▇▇▇▇ will acknowledge the Client complaint in writing as soon as possible, typically within five (5) business days of receiving the complaint. In the acknowledgment letter, Tactex may ask the Client to provide clarification for more information to help resolve the complaint/dispute as soon as reasonably possible. Tactex will also inform the Client of mediation services offered based on the client’s province of residence.
Appears in 2 contracts
Sources: Moka Program Agreement, Mylo Program Terms and Conditions