Common use of Ad Hoc Reporting Clause in Contracts

Ad Hoc Reporting. The Contractor shall offer custom reporting as requested or required by Authorized Users (e.g., printed or online, or through secure internet applications) and OGS within 30 calendar days or a mutually agreed upon timeframe. Contractor may charge an additional fee for such custom reporting, only with the prior approval of the Authorized User or OGS. The Contractor shall offer a variety of report formats to meet the needs of an Authorized User (e.g., including additional data such as the Payment Reference Number field) or OGS as required. In the event of an error, reports shall be correctable and shall include a disclaimer to the Authorized User that the report has been corrected for audit purposes. Upon request, the Contractor shall describe its reporting process and the types of reports it can provide for the Authorized User and OGS to track the following details: a. Transaction-specific details for all deposits, credit card/E-check settlements or returns, and chargeback activity. b. Access to historical data, i.e., data retention. c. Provide a summary report as well as transaction specific details for all payments made by every card type or source of payment through every payment processing channel the Authorized User utilizes. d. Transactions by interchange processing fees. e. All retrieval requests and chargebacks related to their processing, including documentation initiated by the customer and/or credit card issuer. f. Methods used to report fraud, theft, and all other security breaches including detection of unauthorized attempts. g. Reporting provided for American Express branded cards. Where applicable, it is preferred that reporting functions for these cards be provided in reports consolidated with other payment processing transactions.