Ad Hoc Reporting. In the event of an emergency or critical event requiring downtime to resolve, the Company will use best efforts to notify the Subscriber before taking the system down and will provide a full downtime report the next business day. In the event of an unscheduled downtime, the Company will notify the Subscriber within one hour that the system is down. The Company will then notify the Subscriber within one hour once the system is returned to normal operating condition.
Appears in 2 contracts
Sources: Order Form, Service Agreement
Ad Hoc Reporting. In the event of an emergency or critical event requiring downtime to resolve, the Company will use best efforts to notify the Subscriber before taking the system down down, and will provide a full downtime report the next business day. In the event of an unscheduled downtime, the Company will notify the Subscriber within one hour that the system is down. The Company will then notify the Subscriber within one hour once the system is returned to normal operating condition.
Appears in 1 contract
Sources: Software as a Service Agreement