Common use of ADDING OR CHANGING ACCOUNT TO PAY SANTANDER Clause in Contracts

ADDING OR CHANGING ACCOUNT TO PAY SANTANDER. CREDIT CARD IV ADDITIONAL PROVISIONS APPLICABLE ONLY TO CONSUMER ACCOUNTS A. IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSACTIONS 1. Your name and account number. 2. A description of the error or the transaction you are unsure about, explaining as clearly as you can why you believe it is an error or why you need more information. 3. The dollar amount of the suspected error. If you tell us verbally, we may require that you send your complaint or questions in writing within ten (10) Business Days to the above address. We will determine whether an error occurred within ten (10) Business Days after we hear from you and will correct any error promptly. If more time is needed, it may take up to forty-five (45) days to investigate your complaint or question. If additional time is needed, your account will be credited within ten (10) Business Days for the amount you think is in error, while the investigation is pending. If we require your written confirmation and do not receive your complaint or question in writing within ten (10) Business Days, we may not credit your account. We may also not credit your account if the primary purpose of a transaction was to purchase securities or commodities regulated by the Securities and Exchange Commission or the Commodity Futures Trading Commission. We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there is no error, we will send you a written explanation. You may ask for copies of the documents we use in our investigation. If we credited your account, you must repay us if we conclude no error has occurred.