Common use of Additional Service Terms Clause in Contracts

Additional Service Terms. If you have chosen any additional services such as vehicle servicing and maintenance, then the appropriate terms are set out in the Additional Services Schedule which follows these Terms. If you have a complaint about this agreement or any aspect of the service we have provided, or any queries, please contact our Customer Services Department who will provide you with a copy of our complaints handling procedure. Complaints that cannot be resolved to your satisfaction may be referred to the Financial Ombudsman Service at: ▇▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇, Telephone: ▇▇▇▇ ▇▇▇ ▇ ▇▇▇ or email: ▇▇▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further information can be found at: ▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. We are also a member of the Finance and Leasing Association and are bound by its Lending Code. The following additional charges will be payable by you if we are required to carry out any of the following activities: • Foreign travel - issuing a VE103a form £20.00 • Fines and penalties paid on your behalf £30.00 • Cherished plate management £50.00 • Fine redirection – e.g. speeding £15.00 • Aborted collection – where we were unable to collect your vehicle on an agreed date for any reason £40.00

Additional Service Terms. If you have chosen any additional services such as vehicle servicing and maintenance, then the appropriate terms are set out in the Additional Services Schedule which follows these Terms. If you have a complaint about this agreement or any aspect of the service we have provided, or any queries, please contact our Customer Services Department who will provide you with a copy of our complaints handling procedure. Complaints that cannot be resolved to your satisfaction may be referred to the Financial Ombudsman Service at: ▇▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇ ▇▇▇, Telephone: ▇▇▇▇ ▇▇▇ ▇ ▇▇▇ or email: ▇▇▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Further information can be found at: ▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. We are also a member of the Finance and Leasing Association and are bound by its Lending Code. The following additional charges will be payable by you if we are required to carry out any of the following activities: •  Foreign travel - issuing a VE103a form £20.00 •  Fines and penalties paid on your behalf £30.00 •  Cherished plate management £50.00 •  Fine redirection – e.g. speeding £15.00 •  Aborted collection – where we were unable to collect your vehicle on an agreed date for any reason £40.00