Advance Replacement Service. Except for Next Business Day ("NBD") or Same Day Shipment ("SDS"), availability of the Four-Hour Response services is restricted to within one hundred (100) miles of a parts depot and availability of the Two-Hour Response service is restricted to within twenty-five (25) miles of a parts depot. These services are available for CPE Product at additional cost. Hardware will be shipped using Cisco's preferred carrier, freight prepaid by Cisco, excluding import duties, taxes and fees. (i) NBD/SDS Advance Replacement is shipped the same business day provided the request for shipment is made prior to 3:00 PM, Depot Time, excluding Cisco holidays. For requests after 3:00 PM Depot Time, the Advance Replacement will be shipped the following business day. Where available (within the United States, Canada, European Community, Norway, Switzerland, and Australia), Cisco will ship the Hardware for delivery on the next business day. In all other locations, Hardware arrival times are subject to destination country importation and customs processes. (ii) 8x5x4 Advance Replacement service provides Hardware delivered onsite from 9:00 a.m. to 5:00 p.m., Depot Time, Monday through Friday (excluding Cisco-observed holidays).
Appears in 2 contracts
Sources: Service Provider Agreement (Velocita Corp), Service Provider Agreement (Velocita Corp)