Common use of Agreement evaluation Clause in Contracts

Agreement evaluation. The agreement between the Customer and Cyta will be evaluated at the end of each calendar quarter by using the records and data kept by Cyta. The evaluation will be done at the network level based on the parameters mentioned above. Based on the results of the evaluation, the two parties will be responsible to take the necessary measures to continuously improve the parameters of the Agreement and the service provided by Cyta. Fault Reporting 1. Faults will be reported to the Network and Services Management Center by telephone at: +▇▇▇ ▇▇▇▇▇▇▇▇ which operates on a 24 hourX7 basis. 2. In addition faults may be reported by e-mail to the following addresses: 1. customer name and circuit ID 2. contact details of the customer’s technical person dealing with the fault (name, telephone number and e-mail) 3. an accurate and complete problem description Following the fault reporting, Cyta’s on duty staff, once requested by the customer, will open a trouble ticket. The ticket number will be given to the customer for future reference. During troubleshooting, the customer will be updated periodically for the progress. After the fault repair the customer will be notified to confirm the service recovery. If service is confirmed to be restored the trouble ticket will be closed. If a more detailed report concerning the incident is required, customers based in Cyprus may contact directly their Account Manager whereas customers based outside Cyprus may contact the National & International Wholesale Market Division at the following e-mails:   Customers should send all relevant correspondence regarding the specific incidence, together with the ticket number, if available, to the above e-mail addresses, in order to easily identify the fault and provide feedback as soon as possible.

Agreement evaluation. The agreement between the Customer and Cyta will be evaluated at the end of each calendar quarter by using the records and data kept by Cyta. The evaluation will be done at the network level based on the parameters mentioned above. Based on the results of the evaluation, the two parties will be responsible to take the necessary measures to continuously improve the parameters of the Agreement and the service provided by Cyta. Fault Reporting 1. Faults will be reported to the Network and Services Management Center by telephone at: +▇▇▇ ▇▇▇▇▇▇▇▇ which operates on a 24 hourX7 basis. 2. In addition faults may be reported by e-mail to the following addresses: 1. customer name and circuit ID 2. contact details of the customer’s technical person dealing with the fault (name, telephone number and e-mail) 3. an accurate and complete problem description Following the fault reporting, Cyta’s on duty staff, once requested by the customer, will open a trouble ticket. The ticket number will be given to the customer for future reference. During troubleshooting, the customer will be updated periodically for the progress. After the fault repair the customer will be notified to confirm the service recovery. If service is confirmed to be restored the trouble ticket will be closed. If a more detailed report concerning the incident is required, customers based in Cyprus may contact directly their Account Manager whereas customers based outside Cyprus may contact the National & International Wholesale Market Division at the following e-mails:   • • Customers should send all relevant correspondence regarding the specific incidence, together with the ticket number, if available, to the above e-mail addresses, in order to easily identify the fault and provide feedback as soon as possible.