Amendments and Cancellations. 2.8.1 The Contracting Body requires that any data / requirements captured can be amended or cancelled, subject to any travel/accommodation cancellation conditions. Supplier confirmed compliance. 2.8.2 The Contracting Body requires the Supplier to minimise cancellation and re-booking costs, for example the re-negotiation of cancellation deadlines. A record of these details shall be maintained. Supplier confirmed compliance. 2.8.3 The Contracting Body requires that for offline booking the ▇▇▇▇▇▇ is presented with any charges for cancellations and amendments costs prior to confirming amendment or cancellation. Supplier confirmed compliance. 2.8.4 The Contracting Body requires that the ▇▇▇▇▇▇ and traveller (where possible) is notified if the travel/accommodation booked has to be significantly (change to hotel or flight not delays) amended by the provider. The Contracting Body requires alternative arrangements be proposed to meet the traveller need. Supplier confirmed compliance. 2.8.5 Where the Supplier has made an error or the booked travel/accommodation is no longer available, the Contracting Body requires the re-issue of new tickets/reservation details in time to meet the Traveller's needs, at no extra cost. If charges have already been paid by the Contracting Body then the Supplier shall refund all costs incurred. Supplier confirmed compliance. 2.8.6 The Contracting Body requires that any compensation offered by the Supplier or their sub-contractors shall be returned to the Contracting Body. The supplier shall not compensate individual travellers on a personal basis without Client authorisation. Supplier confirmed compliance.
Appears in 2 contracts
Sources: Call Off Contract, Framework Agreement
Amendments and Cancellations. 2.8.1 2.7.1 The Contracting Body requires that any data / requirements captured can be amended or cancelled, subject to any travel/accommodation cancellation conditions. Supplier confirmed compliance.
2.8.2 2.7.2 The Contracting Body requires the Supplier to minimise cancellation and re-booking costs, for example the re-negotiation of cancellation deadlines. A record of these details shall be maintained. Supplier confirmed compliance.
2.8.3 2.7.3 The Contracting Body requires that for offline booking the ▇▇▇▇▇▇ is presented with any charges for cancellations and amendments costs prior to confirming amendment or cancellation. Supplier confirmed compliance.
2.8.4 2.7.4 The Contracting Body requires that the ▇▇▇▇▇▇ and traveller (where possible) is notified if the travel/accommodation booked has to be significantly (change to hotel or flight not delays) amended by the provider. The Contracting Body requires alternative arrangements be proposed to meet the traveller need. Supplier confirmed compliance.
2.8.5 2.7.5 Where the Supplier has made an error or the booked travel/accommodation is no longer available, the The Contracting Body requires the re-issue of new tickets/reservation details in time to meet the Traveller's needs, at no extra cost. If charges have already been paid by the The Contracting Body then the Supplier shall refund all costs incurred. Supplier confirmed compliance.
2.8.6 2.7.6 The Contracting Body requires that any compensation offered by the Supplier or their sub-contractors shall be returned to the The Contracting Body. The supplier shall not compensate individual travellers on a personal basis without Client authorisation. Supplier confirmed compliance.
Appears in 2 contracts
Sources: Call Off Contract, Framework Agreement