Common use of Applicable Calls Clause in Contracts

Applicable Calls. Response time standards shall apply to all emergency ambulance requests requiring a Code-3 response as determined by the Contractor’s emergency medical dispatch (EMD) center using call prioritizing and dispatch protocols approved by the EMS Agency. For the purpose of this requirement, “Code-3” means any request for service for a perceived or actual life threatening condition, as determined by dispatch personnel, in accordance with EMS Agency policy and National Academy of Emergency Dispatch protocols, requiring the immediate dispatch of an ambulance with use of red lights and siren. Each incident shall be counted as a single response regardless of the number of first responders or ambulances actually utilized and only the first arriving ambulance’s time shall be applicable. If a response is canceled, or downgraded to a lower priority, financial penalties may be assessed if the response time standard was exceeded at the time of cancellation or downgrade. The Contractor shall not be held accountable for emergency or non-emergency response time compliance for any request for service originating outside Zones A, B, and C, and those responses will not be counted in the number of total calls used to determine response time compliance under this Agreement.