Response Time Standards Sample Clauses
Response Time Standards. A. Response Time Performance – System response times are a key measurement of performance. This measurement is the determining factor, which drives the placement and redeployment of the system’s resources throughout the entire system.
1. Each incident will be counted as a single response regardless of the number of units that respond.
2. The Contractor shall use its best efforts to minimize variations or fluctuations in response time performance.
3. For purposes of tracking Contractor response times and reporting, the zones will be divided into smaller compliance areas, described in Exhibit C. Compliance with response times in this Agreement is measured by meeting the performance criteria in each compliance area.
B. Response Time Standards - The ambulance zones have been subdivided into eleven compliance areas, described in Exhibit C. There are three compliance areas in Zone A, five compliance areas in Zone B, and three compliance areas in Zone C. The Contractor shall have a response time compliance rate of 90% within each area during rolling 30-day periods according to the following standards.
1. In urban areas, an ALS ambulance shall respond to 90 percent of all calls each month in 7:29 minutes or less.
2. In suburban areas, an ALS ambulance shall respond to 90 percent of all calls each month in 9:29 minutes or less.
3. In rural areas, an ALS ambulance shall respond to 90 percent of all calls each month in 17:29 minutes or less.
4. In wilderness areas, an ALS ambulance shall respond to 90 percent of all calls each month in 29:29 minutes or less. Current populations density area descriptions are shown in Exhibit D and described in Exhibit E. During the Start Up and Transition Period, Contractor will cooperate with County in assigning population densities to compliance zones. Annually, County and Contractor will review the population density assignments (Exhibit D and Exhibit E) and make adjustments as appropriate, based on recognized standards and authorities in the determination of population density.
C. If the unit hour utilization ratio of a 24-hour ambulance nears 0.40, Contractor shall evaluate options to balance the workload.
Response Time Standards. A. Response Time Performance – System response times are a key measurement of performance. This measurement is the determining factor which drives the placement and redeployment of the system’s resources throughout the entire system.
Response Time Standards. 1. Response time standards shall apply to all emergency ambulance requests requiring a Code-3 response, including responses to Contractor’s ambulance zone provided by other authorized ambulance providers when requested by the Contractor’s dispatch center.
2. ▇▇▇▇▇ will comply with the revised response time standards and will be subject to the response time penalties described in Exhibit H.
3. SEMSA shall submit a report monthly to the Ambulance Enforcement Officer showing its compliance for applicable calls based on the standards shown in Exhibit D. However, at a mutually convenient time, SEMSA and NOR-CAL may agree to redraw the boundaries shown in Exhibit D.
4. SEMSA shall not be held accountable for emergency or non-emergency response time compliance for any request for service originating outside of Zone 1 and those responses will not be counted in the number of total calls used to determine response time compliance under this Agreement.
Response Time Standards. 1. Emergency response times shall be the travel time that begins when Contractor's ambulances are dispatched by the Manchester Fire Department to an emergency incident and ends when units arrive at the scene.
2. The response time standard for Charlie, Delta or Echo emergency medical dispatch priority calls shall be within an eight (8) minute response time to ninety (90%) percent of the incidents.
3. The response time standard for Alpha, Bravo or Omega emergency medical dispatch priority calls shall be within a twelve (12) minute response time to ninety (90%) percent of the incidents.
Response Time Standards. The Contractor shall provide adequate personnel, vehicles, equipment and facilities to maintain a Code 3 response time of nine (9) minutes or less on at least ninety percent (90%) of calls within the corporate limits of the city. Code 3 response time shall not exceed twenty (20) minutes. Any Code 3 response that exceeds twenty (20) minutes and is not exempt due to listed circumstances may result in the Contractor being assessed a $500.00 fee. Ambulance response time shall be assessed on a monthly basis and calculated as the actual elapsed time in minutes and seconds from the time the call is received by the Contractor to the moment the first capable Contractor’s unit (Ambulance) arrives at the scene of the incident. Where multiple ambulances are dispatched to the same emergency incident, only the response time of the first ambulance to arrive at the scene shall be considered. The Contractor must not fail to comply with the response time performance requirements for three consecutive months or for any four months in a calendar year. The Contractor shall not exceed the posted speed limit by more than ten (10) miles per hour. Failure to comply with Code 3 speed limits shall result in a $250.00 fee for each incident that is verified and documented. The Contractor shall not reduce the level of service in areas served by the Contractor outside the corporate limits of the City in order to meet the response time performance requirement. The Contractor shall be exempted from the response time performance requirements in the following circumstances;
1. Failure by the 911 dispatcher to give accurate location information (including address or cross street) to responding units;
2. Weather conditions which impair visibility or create unsafe driving conditions;
3. Call in which the response code is reduced from Code 3 by dispatch or first responder during the time the ambulance unit is en-route to the dispatched location;
4. Wrong address provided by the requesting party;
5. Unavoidable delay caused by unreported road construction;
6. Material change in dispatch location after the initial dispatch is recorded as dispatched;
7. No time recorded by dispatch;
8. Responses to areas where there is limited or no access by road. Exceptions shall be for good cause only, as determined by the Contract Administrator. The burden of proof that there is good cause for an exemption shall rest with the Contractor, and the Contractor must have acted in good faith. The alleged good cause ...
Response Time Standards. A. Response Time Performance – System response times are a key measurement of performance. This measurement is the determining factor, which drives the placement and redeployment of the systems resources throughout the entire system.
1. Response time performance is measured by the factors set forth in subsections 4.1 B. through F. and violations may be imposed damages as in subsections 4.1G through I. For the purpose of the response performance standard, each incident will be counted as a single response regardless of the number of units that respond, and if the first response to an incident meets response time requirements, all subsequent responses to that incident will be deemed timely. If the first response time is untimely, then damages will be assessed only as to the first response time
2. The Contractor shall use its best efforts to minimize variations or fluctuations in response time performance.
3. For purposes of tracking Contractor response times and reporting, the City boundaries will encompass the entire ambulance response zone.
4. The Contractor’s personnel shall not exceed the posted speed limit by more than 10 miles per hour when responding to code III (emergency lights and siren) calls. Failure to comply with this requirement may result in damages being assessed as specified in Exhibit B. All posted speed limits and traffic regulations shall be observed during non- code III responses.
Response Time Standards. A. It is the goal of MCEMSA to deliver the contractual response time standards to all incidents ninety percent (90%) of the time. An allowance of ten percent (10%) for isolated instances of individual deviations of response times is built into the Response Time measures.
B. Contractor is expected to maintain a minimum compliance of 90% in each Response Time Zone.
C. Phase-In Period (Discovery Period): For the first twelve (12) months after the agreement is implemented, (beginning January 1, 2025 through December 31, 2025) Response Time requirements specified herein shall not be enforced to allow for adjustments in system deployment plans, response areas, or response time requirements. For the remainder of the Agreement period, Response Time requirements must be met.
D. If MCEMSA, with recommendation of the Emergency Medical Services Committee (EMCC) or other oversight committee designated by the MCEMSA Executive Director, determines that Contractor for 3 consecutive compliance periods has failed to maintain Response Time compliance as required by this Agreement and/or more than 6 compliance periods in a single zone in any rolling 12‐month period, the MCEMSA may determine that there is a breach. Therefore, prior to invoking a breach of contract for Response Time non-compliance, MCEMSA shall provide Contractor an opportunity to cure any failure to comply with Response Time requirements and agrees not to invoke the breach provision Response Time if Contractor demonstrates best efforts to resolve issues contributing to Contractor’s failure to meet the Response Time compliance requirements. Actions constituting best efforts include, but are not limited to the following:
1. Contractor agrees to conduct and participate in a process review study to identify causes and opportunities to reduce the number of Extended Responses.
2. In consultation with MCEMSA, Contractor agrees it will utilize available resources and technology that do not unreasonably impact Contractor’s cost or revenue to implement all process review study recommendations.
3. Contractor agrees to conduct 100% review (Clinical and Operations) on Extended Response calls. Notwithstanding the foregoing, Contractor shall not be entitled to a cure opportunity under this Paragraph if it has previously been afforded two such cure opportunities during the preceding three years.
Response Time Standards. A. Response Time Performance: System response times are a key measurement of performance. This measurement is part of the determining factor, which drives the placement and redeployment of the system’s resources throughout the entire system.
1. Each incident shall be counted as a single response regardless of the number of units that respond and only the first arriving ambulance’s time shall be applicable. If a response is canceled, or downgraded to a lower priority, financial penalties may be assessed if the response time standard was exceeded at the time of cancellation or downgrade.
2. SEMSA shall use its best efforts to minimize variations or fluctuations in response time performance.
B. SEMSA response times in Zone 1 will be divided into three response time areas, shown in Exhibit D. Compliance with response times to each call is measured separately with contractually required response time compliance reported as an aggregated percentage of all applicable calls. During the first twelve months of the Agreement, this penalty will be assessed based on all applicable responses in Lassen County Zone 1. During this time, SEMSA and NOR-CAL will determine the best way to use up to three separate compliance areas as described in the Request for Proposal. If the parties are unable to come to agreement regarding this by the end of the first twelve months, then the compliance zones as described in the Request for Proposals will be used for the remainder of this Agreement.
C. SEMSA shall use the International Academy of Emergency Medical Dispatch (IAED) protocols in its communication center to prioritize medical requests for service.
Response Time Standards. An ALS ambulance shall respond to 90% of all emergency calls each month in the following response zones:
1. Urban Response Zone – 9:00 minutes or less encompassing all responses within the City limits;
2. Rural Response Zone – 12:00 minutes or less encompassing all responses to the City’s Fire Districts; and
3. Super-Rural Response Zone – 20:00 minutes or less encompassing all responses to properties that may reside outside of the areas above that GFFR may provide EMS response. These response zone boundaries are delineated on the map included in Exhibit E.
Response Time Standards