Common use of Response Time Standards Clause in Contracts

Response Time Standards. A. Response Time Performance – System response times are a key measurement of performance. This measurement is the determining factor, which drives the placement and redeployment of the system’s resources throughout the entire system. 1. Each incident will be counted as a single response regardless of the number of units that respond. 2. The Contractor shall use its best efforts to minimize variations or fluctuations in response time performance. 3. For purposes of tracking Contractor response times and reporting, the zones will be divided into smaller compliance areas, described in Exhibit C. Compliance with response times in this Agreement is measured by meeting the performance criteria in each compliance area. B. Response Time Standards - The ambulance zones have been subdivided into eleven compliance areas, described in Exhibit C. There are three compliance areas in Zone A, five compliance areas in Zone B, and three compliance areas in Zone C. The Contractor shall have a response time compliance rate of 90% within each area during rolling 30-day periods according to the following standards. 1. In urban areas, an ALS ambulance shall respond to 90 percent of all calls each month in 7:29 minutes or less. 2. In suburban areas, an ALS ambulance shall respond to 90 percent of all calls each month in 9:29 minutes or less. 3. In rural areas, an ALS ambulance shall respond to 90 percent of all calls each month in 17:29 minutes or less. 4. In wilderness areas, an ALS ambulance shall respond to 90 percent of all calls each month in 29:29 minutes or less. Current populations density area descriptions are shown in Exhibit D and described in Exhibit E. During the Start Up and Transition Period, Contractor will cooperate with County in assigning population densities to compliance zones. Annually, County and Contractor will review the population density assignments (Exhibit D and Exhibit E) and make adjustments as appropriate, based on recognized standards and authorities in the determination of population density. C. If the unit hour utilization ratio of a 24-hour ambulance nears 0.40, Contractor shall evaluate options to balance the workload.