Common use of Application Support Services Clause in Contracts

Application Support Services. FIS will provide Application Support Services to fulfill Software Service Requests submitted by Client, according to a process (“Software Service Request Process”) to be mutually agreed by the parties prior to the Commencement Date and on an individual basis according to a priority assigned solely by Client. Examples of Software Service Requests consist of the following but are not limited to: a) general support requests, b) ad‑hoc report requests, maintenance transactions, new or existing transmission changes,