Application Upgrades. Hosted Application upgrades will be applied from time to time to the infrastructure, as required to ensure continued support and system developments by the Provider. NowSignage policy is to respond to all customer cases within 24 hours. An incident ticket is assigned with a priority number based on the severity of the issue.
Appears in 2 contracts
Sources: End User Agreement, End User Agreement
Application Upgrades. Hosted Application upgrades will be applied from time to time to the infrastructure, as required to ensure continued support and system developments by the Provider. NowSignage policy is to respond to all customer cases within 24 hours. An incident ticket is assigned with a priority number based on the severity of the issue. Definitions β Initial Contact: Our uptime Notification Service will transmit a notification to all subscribers informing them of fault(s) that have led to interruption of their service within the NowSignage platform.
Appears in 1 contract
Sources: End User Agreement