Applications Software. IBM SERVICE DELIVERY A. Resolve scheduling conflicts X B. Resolve cycle abends X C. Establish and maintain escalation procedures for Performance Standards and Minimum Service Levels X D. Establish Software performance X E. Perform root cause analysis X F. Report Applications Software - IBM incident report resolution statistics X G. Institute Applications Software - IBM run time improvements (RTIs) X A SCHEDULE E OF TRANSACTION DOCUMENT #03-01 (UNITED STATES) MAINFRAME TOWER NETWORK SERVICES DATA NETWORK SERVICES
Appears in 1 contract
Sources: Master Agreement for Operations Support Services (Fidelity National Information Services, Inc.)
Applications Software. IBM SERVICE DELIVERY A. Resolve scheduling conflicts X B. Resolve cycle abends X C. Establish and maintain escalation procedures for Performance Standards X and Minimum Service Levels X D. Establish Software performance X E. Perform root cause analysis X F. Report Applications Software - IBM incident report resolution statistics X G. Institute Applications Software - IBM run time improvements (RTIs) X A SCHEDULE E OF TRANSACTION DOCUMENT #0301-01 (UNITED STATES) MAINFRAME NETWORK TOWER NETWORK SERVICES DATA NETWORK SERVICES, LOCATION OF FACILITIES, OPERATIONAL AND FINANCIAL RESPONSIBILITIES
Appears in 1 contract
Sources: Master Agreement for Operations Support Services (Fidelity National Information Services, Inc.)