Common use of ASSURANCE PROGRAM Clause in Contracts

ASSURANCE PROGRAM. A. The City routinely reviews recordings and incident histories that are requested by: law enforcement agencies, attorneys and the public as part of a Public Records Act request and provides feedback or takes corrective action, as appropriate. In addition, the City has occasionally performed spot checks of incident histories and recordings. The parties have implemented a systematic Quality Assurance (QA) Program that provides for regular random checks with feedback to improve the performance of the Dispatch Center and its employees. B. QA reviews for each employee will be maintained for one (1) year or until the next performance evaluation is completed, whichever is sooner. Shift Supervisors will maintain QA reviews in a QA file and not in a file specific to each individual employee. C. The City may initiate a disciplinary investigation upon discovering misconduct during a QA. Disciplinary investigations initiated as a result of a QA will conform with the terms of this Agreement. Discipline is subject to the just cause provisions of this Agreement. D. Employees will participate in the QA review process and follow-up feedback sessions with the Shift Supervisor and/or the What-Comm Deputy Director. If an employee refuses to participate, they may be subject to discipline in conformance with the terms of this Agreement. E. Issues resulting from the QA Program may be brought forward by either the Guild or the City in Labor Management Committee (LMC) meetings.

ASSURANCE PROGRAM. ‌ A. The City routinely reviews recordings and incident histories that are requested by: law enforcement agencies, attorneys and the public as part of a Public Records Act request and provides feedback or takes corrective action, as appropriate. In addition, the City has occasionally performed spot checks of incident histories and recordings. The parties have implemented a systematic Quality Assurance (QA) Program that provides for regular random checks with feedback to improve the performance of the Dispatch Center and its employees. B. QA reviews for each employee will be maintained for one (1) year or until the next performance evaluation is completed, whichever is sooner. Shift Supervisors will maintain QA reviews in a QA file and not in a file specific to each individual employee. C. The City may initiate a disciplinary investigation upon discovering misconduct during a QA. Disciplinary investigations initiated as a result of a QA will conform with the terms of this Agreement. Discipline is subject to the just cause provisions of this Agreement. D. Employees will participate in the QA review process and follow-up feedback sessions with the Shift Supervisor and/or the What-Comm Deputy Director. If an employee refuses to participate, they may be subject to discipline in conformance with the terms of this Agreement. E. Issues resulting from the QA Program may be brought forward by either the Guild or the City in Labor Management Committee (LMC) meetings.