Availability of Service Provider’s Software Sample Clauses

Availability of Service Provider’s Software. Software shall be available to download to Sworn Officers District issued phones for use. All costs are listed and detailed within Compensation & Invoicing – Attachment B. Cost s include software installation, software maintenance and software support. I. System/Equipment Support 1. Service Provider to provide system/software/equipment support and troubleshooting during District business hours (6:00 a.m. to 6:00 p.m., Monday through Friday) and provide emergency support for after hours and holidays. Service Provider shall respond within one (1) working day of a reported equipment or software failure by providing the on-site technical support at the District’s premises if the fault lies at a District site. 2. Include all updates to System; 3. Provide ongoing support training to the District using real-time remote support capability with existing internet browser applications; 4. Provide training program to District staff, including update training as needed; and 5. Provide user manuals which include step-by-step instructions. 6. Service Provider shall provide the following to the District: a. Access to the citation data is available by citation number, vehicle license number, name, or VIN number, driver’s license number or ID number (whichever is applicable) b. All citation information c. Current status of the citation d. Delinquent notice information, due date, mailing date e. Administrative review, hearing court appeals, and disposition information f. Payment information, including all dates, amounts and payment codes g. Registered owner information and electronic facsimile of the original citation. 7. Service Provider shall confirm that updates to the System may not be performed or disrupt any operations during District business hours (6 a.m. to 6 p.m. Monday thru Friday). 8. Service Provider shall provide an online user’s manual, which includes systematic instructions for accessing computer database information, and a list and description of any codes used in screens accessed by the District. 9. Service Provider shall provide initial orientation and ongoing training on the use of software, database and equipment (include a summary of the training program). 10. Service Provider shall take every precaution to ensure that the System, files, data, equipment, communications, and facilities are reliable. In the event that a natural disaster does disrupt the System, the Service Provider shall have a detailed, District approved Disaster Recovery Plan (Plan) in ...
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Related to Availability of Service Provider’s Software

  • Availability of Services CBT agrees not to discontinue or refuse to provide any service provided or required hereunder other than in accordance with the terms of this Agreement, or unless required by the Commission.

  • Availability of Service We will use reasonable efforts to make the Service available for your use on a continuous basis. The Service may be unavailable for short periods of time for regular or emergency system maintenance. We will endeavor to have our scheduled maintenance occur during non-peak hours. In addition, accessibility to the Service may be interrupted because of conditions beyond our control, including outages in Internet, cellular or other communications availability. We will use diligent efforts to re-establish the Services as promptly as possible. We do not promise the Service will always be available for your use. We may elect to discontinue this Service at any time. If we choose to discontinue the Service, we will provide you with reasonable notice in advance of that fact. We reserve the right at all times to take actions to protect our systems and information, including denial of access to users of the Service.

  • The Service Provider upon receipt of a notice contemplated under clause 19.1 shall discontinue the supply of all services or goods under this Agreement, to the extent specified, and on the date specified in the notice.

  • Exclusivity of Services The Subadviser shall devote its best efforts and such time as it deems necessary to provide prompt and expert service to Client and the Fund. The services of Subadviser to be provided hereunder are not to be deemed exclusive and Subadviser shall be free to provide similar services for its own account and the accounts of other persons and to receive compensation for such services. Client acknowledges that Subadviser and its Affiliates and Subadviser's other clients may at any time, have, acquire, increase, decrease or dispose of positions in the same investments which are at the same time being held, acquired for or disposed of under this Agreement for the Fund. Subadviser shall have no obligation to acquire or dispose of a position in any investment pursuant to this Agreement simply because Subadviser, its directors, members, Affiliates or employees invest in such a position for its or their own accounts or for the account of another client.

  • SERVICE PROVIDER’S PERSONNEL 10.1 The Service Provider’s Personnel shall be regarded at all times as employees, agents or Subcontractors of the Service Provider and no relationship of employer and employee shall arise between Transnet and any Service Provider Personnel under any circumstances regardless of the degree of supervision that may be exercised over the Personnel by Transnet. 10.2 The Service Provider warrants that all its Personnel will be entitled to work in South Africa or any other country in which the Services are to be performed. 10.3 The Service Provider will ensure that its Personnel comply with all reasonable requirements made known to the Service Provider by Transnet concerning conduct at any Transnet premises or any other premises upon which the Services are to be performed [including but not limited to security regulations, policy standards and codes of practice and health and safety requirements]. The Service Provider will ensure that such Personnel at all times act in a lawful and proper manner in accordance with these requirements. 10.4 Transnet reserves the right to refuse to admit or to remove from any premises occupied by or on behalf of it, any Service Provider Personnel whose admission or presence would, in the reasonable opinion of Transnet, be undesirable or who represents a threat to confidentiality or security or whose presence would be in breach of any rules and regulations governing Transnet's Personnel, provided that Transnet notifies the Service Provider of any such refusal [with reasons why]. The reasonable exclusion of any such individual from such premises shall not relieve the Service Provider from the performance of its obligations under this Agreement. 10.5 The Service Provider agrees to use all reasonable endeavours to ensure the continuity of its Personnel assigned to perform the Services. If any re-assignment by the Service Provider of those Personnel is necessary, or if Transnet advises that any such Personnel assigned are in any respect unsatisfactory, including where any such Personnel are, or are expected to be or have been absent for any period, then the Service Provider will promptly supply a replacement of equivalent calibre and experience, and any such replacement shall be approved by Transnet prior to commencing provision of the Services, such approval not to be unreasonably withheld or delayed.