Availability Targets. PowerSchool will make commercially reasonable efforts to ensure that each of the hosted PowerSchool Software provided as part of the SaaS Subscription is available for Customer to access (“Availability”) at a level of 99.9% per month. The uptime target excludes items that are referenced in Section 5.5 (Downtime Exclusions) below. Downtime tracking will be measured on a 24/7/365 basis. The table below outlines the conditions that will be applied for the tracking of availability. Conditions Availability of licensed Product’s URL Successful login into the licensed product Applicable SLA P0 SLA for production system outages only System of measurement PowerSchool’s monitoring system implemented at PowerSchool’s hosting facility Upon a specific written request from the Customer, PowerSchool will, within a reasonable time from receipt of the request, submit to Customer a report which sets forth, for the applicable month, the Availability for the particular PowerSchool Software requested for that applicable month.
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