Base Service. Service Provider will provide required infrastructure to provide desktop telephony services to facilities that are dedicated (locations that house only one company) and shared (locations that will house both Leidos and SAIC) between New SAIC and Leidos and manage vendors associated with delivering the services (e.g., telecom provider, on-site technicians, handsets) • Desktop telephone model will vary depending on the type of telephone system installed at the location and any security requirements that may dictate specific phone models and availability • Service Provider will provide voice mail service to all active lines associated with the Service Recipient • Service Provider will provide access for local, long-distance, and international calling, and manage billing (call accounting) for these services with the associated vendors. • Service Provider shall be responsible for identifying and segregating the charges associated with the Recipient for ongoing billing under the Agreement • Service Provider will provide internal operator and directory services for all locations • Key Service Provider personnel are ▇▇▇ ▇▇▇▇▇▇ and ▇▇▇▇ ▇▇▇▇▇▇▇▇. Should these personnel become unavailable, alternate individuals would be named. The following services are not within the scope of the Service and Service Provider shall not provide any of the following as part of the Service: • Helpdesk support (Level 1) associated with the Services. It is expected that New SAIC and Leidos will establish separate agreements for helpdesk support service. • Ad-hoc support and support for projects outside of normal operations. • Audio and web conferencing facilities. These facilities will be fully separated at the Distribution Date. • Mobile phone and data devices (hot spots) assets, which will be separated at the Distribution Date and any future purchases for Service Recipient shall be the responsibility of Service Recipient • Mobile device management including service contracts with carriers, which will be separated by the Distribution Date. Desktop telephony support for BU sites not managed by ITS Telecommunications Assumptions:
Appears in 2 contracts
Sources: Master Transition Services Agreement (Science Applications International Corp), Master Transition Services Agreement (SAIC Gemini, Inc.)