Billable Service Call Clause Samples

A Billable Service Call clause defines the circumstances under which a service provider is entitled to charge a client for on-site or remote service visits. Typically, this clause outlines what constitutes a billable call, such as requests for maintenance, repairs, or troubleshooting that fall outside the scope of any included services or warranties. It may specify the rates, minimum charges, and any exclusions, such as calls resulting from user error or issues not covered by a service agreement. The core function of this clause is to clarify when and how additional fees will be incurred, thereby preventing disputes over service charges and ensuring both parties understand their financial responsibilities.
Billable Service Call. Billable service call will be any service, other than Covered Service, performed by JIA and billed at JIA’s current hourly rate, and includes, but is not limited to, the following types of service: 3.2.1. Repair or correction of any Licensee data which is caused by Licensee’s error, or Licensee’s equipment failure. 3.2.2. Work on any software not sold and licensed to Licensee by JIA. 3.2.3. Licensee shall advise JIA in writing of any modifications made to the Licensed Software. JIA shall not be responsible for maintaining Licensee modified portions of the Licensed Software. Corrections or defects traceable to Licensee’s errors or system changes will be billed at JIA’s current hourly rate. 3.2.4. Work required for the delivery of an upgrade to the Licensed Software. 3.2.5. Correction to incorrect data resulting from any error that was discovered after the commission period, as configured in the Licensed Software, has been closed. Licensee is responsible to complete an audit of any compensation calculations prior to closing any such commission period. 3.2.6. Time spent researching a reported issue that is determined by JIA to not be an error in the Licensed Software 3.2.7. Repair or correction of any data that results from incorrect data entry on behalf of the Licensee by any employee or agent of Licensee. 3.2.8. Work requested by the Licensee for the creation of new software programs, or the enhancement or customizing, of existing Licensed Software programs. 3.2.9. Changing data at the request of Licensee. 3.2.10. Work required to correct Licensed Software, tables, commission plan components or system settings which has been modified by the Licensee or a third party. 3.2.11. Work required to correct problems which would not have occurred if the current release of the Licensed Software, which had been offered to the Licensee, was being used by Licensee but the Licensee elected not to load it on the system. 3.2.12. Training, consulting, or advising Licensee on matters not covered under Covered Service. 3.2.13. Training, consulting or advising consultants, contractors, or any third parties contracted by Licensee.
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Billable Service Call. Billable service call will be any service, other than Covered Service, performed by JIA and billed at JIA’s current hourly rate, and includes, but is not limited to, the following types of service: 3.2.1. Repair or correction of any Licensee data which is caused by Licensee’s error, or Licensee’s equipment failure. 3.2.2. Work on any software not sold and licensed to Licensee by JIA. 3.2.3. Licensee shall advise JIA in writing of any modifications made to the Licensed Software. JIA shall not be responsible for maintaining Licensee modified portions of the Licensed Software. Corrections or defects traceable to Licensee’s errors or system changes will be billed at JIA’s current hourly rate. 3.2.4. Work required for the delivery of an upgrade to the Licensed Software. 3.2.5. Correction to incorrect data resulting from any error that was discovered after the commission period, as configured in the Licensed Software, has been closed. Licensee is responsible to complete an audit of any compensation calculations prior to closing any such commission period. 3.2.6. Time spent researching a reported issue that is determined by JIA to not be an error in the Licensed Software 3.2.7. Repair or correction of any data that results from incorrect data entry on behalf of the Licensee by any employee or agent of Licensee. 3.2.8. Work requested by the Licensee for the creation of new software programs, or the enhancement or customizing, of existing Licensed Software programs.
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Related to Billable Service Call

  • Service Calls What is a Service Call? Do You have to pay anything for a Service Call? When can You request a Service Call? How can You request a Service Call? What is the Covered Repair Guarantee? When does this Service Agreement start and how long is it? Can You cancel? Can We cancel? Will this Service Agreement automatically renew? Unless You tell Us otherwise, Your Service Agreement will automatically renew at the end of every Term for another 12 months at the then-current renewal price. We may change the price at renewal. We reserve the right to not offer this Service Agreement upon renewal. How can You contact NAW? Receiving documents electronically Privacy policy Assignment/Amendment Transfer

  • Interconnection Customer Compensation If the CAISO requests or directs the Interconnection Customer to provide a service pursuant to Articles 9.6.3 (Payment for Reactive Power) or 13.5.1 of this LGIA, the CAISO shall compensate the Interconnection Customer in accordance with the CAISO Tariff.

  • Scope of Interconnection Service 1.3.1 The NYISO will provide Energy Resource Interconnection Service and Capacity Resource Interconnection Service to Interconnection Customer at the Point of Interconnection. 1.3.2 This Agreement does not constitute an agreement to purchase or deliver the Interconnection Customer’s power. The purchase or delivery of power and other services that the Interconnection Customer may require will be covered under separate agreements, if any, or applicable provisions of NYISO’s or Connecting Transmission Owner’s tariffs. The Interconnection Customer will be responsible for separately making all necessary arrangements (including scheduling) for delivery of electricity in accordance with the applicable provisions of the ISO OATT and Connecting Transmission Owner’s tariff. The execution of this Agreement does not constitute a request for, nor agreement to, provide Energy, any Ancillary Services or Installed Capacity under the NYISO Services Tariff or any Connecting Transmission Owner’s tariff. If Interconnection Customer wishes to supply or purchase Energy, Installed Capacity or Ancillary Services, then Interconnection Customer will make application to do so in accordance with the NYISO Services Tariff or Connecting Transmission Owner’s tariff.

  • Interconnection Customer Payments Not Taxable The Parties intend that all payments or property transfers made by the Interconnection Customer to the Participating TO for the installation of the Participating TO's Interconnection Facilities and the Network Upgrades shall be non-taxable, either as contributions to capital, or as a refundable advance, in accordance with the Internal Revenue Code and any applicable state income tax laws and shall not be taxable as contributions in aid of construction or otherwise under the Internal Revenue Code and any applicable state income tax laws.

  • Normal Work Day The normal work day shall be eight (8) hours and the normal work week shall be forty (40) hours, Monday through Friday, provided however that nothing herein shall be construed as guaranteeing any EMPLOYEE eight (8) hours of work per day or forty (40) hours per week. A single shift shall consist of eight (8) hours of continuous employment, except for unpaid lunch period, between the hours of 7:00 a.m. and 6:00 p.m.