Billing and Fees. Customer shall pay Sangoma for any supplemental charges applicable to the Switchvox Cloud Services, such as charges for incremental usage, design changes, Service relocation, maintenance, and expedites requested by Customer. The Customer shall pay Sangoma a supplemental charge per call for calls to Directory Assistance. It is understood that changes to these rates and supplemental charges may be made from time to time, under the terms of this Agreement. For any adjustments resulting in material additional or material increased charges or a material reduction in Service for any Service, excluding changes set forth in Section 4.2 of the Sangoma Cloud Terms of Service (“Regulatory-related Rate Adjustments”), Customer shall have the right to cancel the affected Service(s) under month to month contracts, without penalty, by sending notification to ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ from an authorized representative of Customer. Once email notification has been received, ▇▇▇▇▇▇▇ will then acknowledge Customer’s request with a return receipt of the notification. At that time, ▇▇▇▇▇▇▇ will cancel the Service. Failure to provide written notification of cancellation within this time period shall be deemed acceptance of the changed terms. The Customer may not cancel the Service purchased under a year or multi-year contract under this section.
Appears in 2 contracts
Sources: Cloud Terms of Service, Cloud Terms of Service
Billing and Fees. Customer shall pay Sangoma for any supplemental charges applicable to the Switchvox Cloud Services, such as charges for incremental usage, design changes, Service relocation, maintenance, and expedites requested by Customer. The Customer shall pay Sangoma a supplemental charge per call for calls to Directory Assistance. It is understood that changes to these rates and supplemental charges may be made from time to time, under the terms of this Agreement. For any adjustments resulting in material additional or material increased charges or a material reduction in Service for any Service, excluding changes set forth in Section 4.2 of the Sangoma Cloud Terms of Service (“Regulatory-related Rate Adjustments”), Customer shall have the right to cancel the affected Service(s) under month to month contracts, without penalty, by sending notification to ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ from an authorized representative of Customer. Once email notification has been received, ▇▇▇▇▇▇▇ will then acknowledge Customer’s request with a return receipt of the notification. At that time, ▇▇▇▇▇▇▇ will cancel the Service. Failure to provide written notification of cancellation within this time period shall be deemed acceptance of the changed terms. The Customer may not cancel the Service purchased under a year or multi-year contract under this section.
Appears in 1 contract
Sources: Cloud Terms of Service