Borrower Satisfaction Surveys. The Servicer shall work with FMC to develop telephonic borrower satisfaction surveys to measure the customer experience through various channels including mail, internet, and Voice Response Unit. If surveys demonstrate customer service issues that require remedial action, Servicer shall collaborate with FMC to resolve such issues.
Appears in 2 contracts
Sources: Private Student Loan Servicing Agreement (First Marblehead Corp), Private Student Loan Servicing Agreement (National Collegiate Student Loan Trust 2006-3)