Common use of Boundaries of Service Features and Functions Clause in Contracts

Boundaries of Service Features and Functions.  Some titles will require a DVD drive to install software;  Software available in the computer labs for student use may change depending on renewal of campus license agreements;  Administrative rights are required to install software on most computers;  Support is limited to license validation. Support for software installation is available by UNM IT for an additional fee;  Depending on the software license agreement, a software license may need to be renewed each year;  Depending on the software contract, UNM IT may not offer technical support. Requests for information on what vendor support is included in a UNM contract can be submitted using Service Request Process outlined in Section 5.1;  For departments, Customer will make a reasonable effort to determine where the problem lies, prior to contacting UNM IT.