Service Exceptions to Coverage Clause Samples
The 'Service Exceptions to Coverage' clause defines specific situations or types of services that are not included under the agreement's coverage. Typically, this clause lists particular services, conditions, or circumstances—such as pre-existing issues, unauthorized repairs, or certain high-risk activities—that the service provider will not be responsible for. By clearly outlining these exceptions, the clause helps prevent misunderstandings and disputes by setting boundaries on the provider’s obligations and ensuring both parties understand the limits of the coverage.
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Service Exceptions to Coverage. Exceptions Parameters Coverage 6 Maintenance and Service Changes
Service Exceptions to Coverage. Catastrophic event such as floods, fires, storms, chemical contamination, accidents or interruptions to transportation, and Vendor infrastructure incidents.
Service Exceptions to Coverage. UNM IT will let Customer know 2 weeks in advance of any scheduled maintenance that may affect service availability.
Service Exceptions to Coverage. Inclement weather, vendor outage, infrastructure failure will result in a delay of service coverage.
Service Exceptions to Coverage. Mobile Device provisioning and support is not available during planned UNM holidays or inclement weather
Service Exceptions to Coverage. Within peek fiscal year closing period (Nov 15th – Jan 15th) services requests are prioritized as any other period in the year but response time of any request other than "Ultra-High Urgent" might go longer than expected in other periods by a maximum of 3 days delay Services request and providing should be excluded from service evaluation if blocked or affected by any of the following: • Natural disasters, up normal weather conditions, and any other abstracting natural cause • Riot, civil disorder, abstracting military conditions, police abstraction, and any other endangering factor to the well being of BIS employees or the well performance of their jobs • Any other uncontrolled up normal factor affecting the delivery of service and/or safety of the employees of BIS 6 Pricing and Renewal The Proficient can require the service of BIS on any time regarding the scope of this SLA services without any charge while the SLA is valid. In case of any farther service both The Proficient and BIS keep their rights in accepting or rejecting those services. Prices of the services whether covered or non-covered in SLA are all to be determined by the BIS service catalogues. The Proficient can require BIS to renew the services it provide after this SLA voids for a charge of 20% of the maintained components prices, and with the consent of both parties. In case of any special agreement, discount issue, and/or any other document made by those two parties regarding the pricing and/or renewal policy of the SLA the later should take affect.
Service Exceptions to Coverage. By default, service is not provided during the times listed below. However, if there is a specific need for coverage during one of these times, we will try to arrange special coverage on a costs-recovery basis. Campus Holidays - No coverage Federal Holidays - No coverage Weekends and Evenings - No coverage Emergency service coverage – As is possible with available staff and any physical constraints of the emergency such as a natural disaster 6 Maintenance and Service Changes All services and/or related components require regularly scheduled maintenance (“Maintenance Window”) in order to meet established service levels. These activities will render systems and/or applications unavailable for normal user interaction. All campus outages are published at IST System Status page (▇▇▇▇▇://▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/). There are three categories of service changes: • Planned Maintenance: Planned service maintenance is approved work that is planned and scheduled prior to the change. • Unplanned Maintenance: Unplanned service maintenance is priority work that is unplanned due to an urgent repair to prevent failure. Unplanned service outages will be given priority (and communicated immediately) on a case-by-case basis depending on the type and urgency of the service failure.
Service Exceptions to Coverage. No exceptions listed.
Service Exceptions to Coverage. Emergency and urgent maintenance will be communicated through ▇▇▇▇▇▇▇-▇@▇▇▇.▇▇▇ and the IT Alerts website.