Service Coverage Clause Samples

Service Coverage. The regions in the map below illustrate the core geographical coverage for this framework. The Contractor must provide the same level of support, maintenance and service, regardless of a Framework Public Body’s size or geographical location. In order to support remote and off-shore areas in line with the required SLAs it may be necessary to utilise local arrangements. Support & Maintenance Critical Response – 2 Hours Standard Response (VHV) – 2 Hours Standard Response – next Working Day but no later than 24 Hours from fault report Fix Time – 4 Hours First Time Fix – SLA 95% Monday to Friday, 09:00 – 17:00* * or as agreed with Framework Public Bodies. This and the following 85 pages comprise Schedule 1b to the Framework Agreement between the Scottish Ministers and Workflo Solutions (scotland) Limited REDACTED This and the following 4 pages comprise Schedule 2 to the Framework Agreement between the Scottish Ministers and WORKFLO SOLUTIONS (SCOTLAND) LIMITED

Service Coverage. All standard accessories included with the HP base unit part number and all HP-supplied internal components, such as HP Jetdirect cards, memory and CD-ROMs are covered.

Service Coverage. 2.1 Philips will provide the Service elements included in the Agreement as indicated in the Quotation (“Service Coverage”). Customer may request service outside the Service Coverage (e.g., service outside the hours of coverage, service or repair parts that is not otherwise included in this Agreement). Subject to the availability of personnel and repair parts, Philips will provide such additional service and repair parts and invoice Customer at Philips’ then current standard rates for labor and Philips’ then current published list price for parts. 2.2 Labor and Travel. Labor and travel hours (on-site and remote) necessary to perform the Services are included when indicated in the Quotation 2.2.1 If 2nd response is included in the Quotation, then prior to receiving such coverage, Customer shall follow the following process. Customer’s trained engineer shall attempt to resolve issue. If ▇▇▇▇▇▇▇▇’s trained engineer is unable to resolve the issue, then Customer shall contact Philips Customer Solutions Center. If Philips Customer Solutions Center is unable to remotely resolve the issue, then Philips shall dispatch an engineer to the Site within the agreed response time. Customer engineer will be present during all such visits. If the Equipment requires any major component replacements, (for example: tubes, flat panel detectors, and coldheads), then Philips must be present for such replacements. 2.2.2 If Customer has not purchased labor coverage, Customer may request service outside the Service Coverage. Subject to the availability of personnel, Philips will provide such service and invoice Customer at Philips’ then-current time and material rates.

Service Coverage. 2.1 Philips will provide the Service elements included in the Agreement as indicated in the Quotation (“Service Coverage”). Customer may request service outside the Service Coverage (e.g., service outside the hours of coverage, service or repair parts that are not otherwise included in this Agreement). Any additional services requested beyond the Service Coverage shall be subject to a quotation for demand services based on the prevailing Philips rates for labor and published list price for parts. Additional services will only be provided at the agreed date and time, after acceptance of the provided quotation and in accordance with the Demand Service Terms and Conditions.

Service Coverage. Government submits that service coverage is a critical issue. It is necessary to develop new mechanisms to ensure that the current range of services will be continued. An attempt was made to address the issue in the MOU, but there was no means to enforce it. The Arbitration Board has jurisdiction and the NLMA has the legislative authority to bargain on this issue, as discussed above. Government proposes that physicians who do not accept the service coverage commitment proposed by Government, would not receive the increase in FFS payments set by the Arbitration Board. As a result there would be a two tier system, with those physicians committing to service coverage receiving the new rates and those physicians not committing to service coverage receiving the old rates. Government provided several examples of lack of adequate service coverage, including coverage for admissions to hospitals, escort duties and emergency departments. Government provided a detailed proposal that would apply to all physicians and with details under headings including factors to consider, physician resource plan, operational schedules for the comprehensive range of services, dispute resolution, period of notification for decreases in existing service levels, non-conformance to service agreement, general practice, and specialty services. The NLMA submits that the Board does not have jurisdiction to address the issue of service coverage, as discussed above. With respect to the merits of the proposal, the NLMA submits that Government’s proposal should be rejected because it contains too many uncertainties. Government has an obligation to meet the conditions under the Canada Health Act for federal funding. It seeks a service commitment in writing from physicians that may be enforced by establishing a two tier payment system, with the effect that the new rates will not be paid to physicians who do not provide the service coverage required. Government has not established the necessity for this approach. However, the principle of service coverage is important and needs to be promoted. The NLMA has the authority to negotiate service commitments and to enforce such terms as a condition of membership in the NLMA. The Board finds it appropriate to order continuation of the statement of principle as set out in the MOU, as follows: Physicians commit to provide, in accordance with the negotiated fee schedule/salary rates, the insured services which have been traditionally funded through MCP and ...

Service Coverage. The following paragraph outlines the period of coverage for the Licensed Software. Motivated Support Package. · Hours of Support: 24 hours a day, in each of Mercury Interactive regional support centers. · Description: 24x7 response for Severity 1 Requests.

Service Coverage. Metris shall be responsible for the fulfillment of the contractual obligations to the Customer, either itself or through a third party underwriter, under each Extended Service Agreement from the date sold to a Customer by Fingerhut; provided however, the Merchandise covered under the Extended Service Agreement was received by the Customer in an undamaged state and that Metris has received the appropriate Net Price from Fingerhut for each Extended Service Agreement as required under Section 1.5. Fingerhut agrees to pay the Net Price. Upon payment of the Net Price by Fingerhut, Metris shall become contractually liable directly to the Customer and Metris will pay the full amount of any claim provided that such claim is within the terms of coverage of the Extended Service Agreement and the Extended Service Agreement is sold within a state in which Metris is legally authorized to fulfill such obligations. If Merchandise covered under the Extended Service Agreement is to be replaced, Fingerhut agrees to provide the Customer with such replacement product in accordance with Fingerhut's product replacement policies in effect from time to time. In such case, Metris shall reimburse Fingerhut for the cost of such product at Fingerhut's standard cost plus 20% to cover shipping and handling. Additionally, if Fingerhut repairs any Merchandise covered under the Extended Service Agreement, Metris shall reimburse Fingerhut for the cost of such repair. All such reimbursements shall be netted against any remittances required by Fingerhut under Section 1.5, on a monthly basis, provided detail supporting such reimbursement has been previously provided to and approved by Metris. Fingerhut and Metris shall, in good faith, mutually agree on the Sales Price of the Extended Service Agreement.

Service Coverage. Physicians commit to provide, in accordance with the negotiated payment schedule/salary rate, the insured services which have been traditionally funded through MCP and which the public might reasonably expect to be available, subject to resources and skill limitations.

Service Coverage. The coverage maps provided are estimates of wireless coverage areas outdoors. Please note that the actual service area, coverage, and quality may vary without notice. This can be influenced by factors such as the service provider, network capacity, terrain, utility outages, backup power supply (or lack thereof), and weather conditions. TrueLook does not have control over wireless coverage in any way. Outages and interruptions in service are possible, and the speed of service may vary due to factors beyond TrueLook’s control. By using our service, you agree that TrueLook cannot be held liable for any issues related to service availability or quality.