Service Level Performance Sample Clauses

Service Level Performance. 2.2.1 General Service Levels‌ This section intentionally left blank.
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Service Level Performance. 2.2.1 General Service Levels
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Service Level Performance. We strive to maintain high uptime outside of maintenance windows; however misconfigured sites can lead to uncontrolled outages. Users should check all custom coding, file/directory permissions, and .htaccess configurations before reporting issues with their sites.
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Service Level Performance a. Availability: The Service Provider commits to a website uptime of 99.9% outside of scheduled maintenance windows. b. Response Time: Support requests shall be acknowledged within 24 - 48 Hours during business hours. Critical issues will be addressed with a response time of 3 Hours c. Resolution Time: Efforts will be made to resolve issues as quickly as possible, with a target resolution time based on the severity of the issue: Critical: within 24 Hours | High: within 3 Days | Normal: within 5 Days
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Service Level Performance. BCC Finance will set a target of 99% for Service availability for key services, within published available times. Individual performance exceptions will be identified and investigated to promote continuous improvement within our service. Strategic Review Meetings between the BLEP and the BCC will be held every 3 months to review the service. Performance will be monitored by BLEP – regular core operational meetings. Performance will be monitored by BCC Finance – regular core operational meetings and reports
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Service Level Performance 
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Related to Service Level Performance

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.

  • Software Performance HP warrants that its branded software products will conform materially to their specifications and be free of malware at the time of delivery. HP warranties for software products will begin on the date of delivery and unless otherwise specified in Supporting Material, will last for ninety (90) days. HP does not warrant that the operation of software products will be uninterrupted or error-free or that software products will operate in hardware and software combinations other than as authorized by HP in Supporting Material.

  • Work Performance ▇▇▇▇▇▇ agrees that all Services performed hereunder shall be performed on a best effort basis by employees, students, faculty, graduate assistants and staff having an appropriate experience and skill level and in compliance with the statement of work.

  • Services Performance All services are performed using generally recognized commercial practices and standards. Customer agrees to provide prompt notice of any such service concerns and HP will re-perform any service that fails to meet this standard.