Specific Service Levels Clause Samples

Specific Service Levels. Uptime 99.9%.

Specific Service Levels. 228 E.3 - Mission Critical Services............................................ 239 E.4 - Critical Events...................................................... 242 SCHEDULE F -- INCENTIVES AND FEE REDUCTIONS.................................. 243 SCHEDULE G -- KEY PERSONNEL AND APPROVED SUBCONTRACTORS...................... 246 G.1 State Key Personnel................................................... 246 G.2 Provider Key Personnel................................................ 246 G.3 Approved Subcontractors............................................... 246 SCHEDULE H -- PARTICIPATING DEPARTMENTS...................................... 247 SCHEDULE I -- MANAGED CONTRACTS.............................................. 249 SCHEDULE J -- CURRENT PROJECTS AND TECHNOLOGY INITIATIVES.................... 251 Table J.1.................................................................. 251 Table J.2.................................................................. 252 SCHEDULE K -- PAGING COVERAGE CHART.......................................... 260 SCHEDULE L -- CELLULAR COVERAGE CHART........................................ 261 SCHEDULE M -- SECURITY PROCEDURES............................................ 262 SCHEDULE N -- REQUIREMENTS PROJECTIONS....................................... 265 This COMPREHENSIVE TELECOMMUNICATIONS SERVICE AGREEMENT is entered into as of the Contract Signing Date, by and between ALASKA COMMUNICATIONS SYSTEMS GROUP, INC., a Delaware corporation, with corporate offices at 510 L Street, Suite 500, Anchorage, Alaska 99501, and the STATE OF A▇▇▇▇▇.

Specific Service Levels. ‌ • Service uptime guaranteed by Vendor at 99.90%, subject to scheduled updates and maintenance, to be monitored by UNM IT; • Vendor will provide 72 hour notification of any planned outage, to be communicated by UNM IT to Customer directly, and to Campus Community via IT Alerts.

Specific Service Levels.  Software for pickup will be available within 2 business days after the order is received.

Specific Service Levels. ‌ • Database(s) will be delivered within 20 UNM business days of scheduled start date; • Quarterly review of memory and Central Processing Unit (CPU) utilization to “right-size” the database(s).

Specific Service Levels. Uptime for service is at 99.9%; • Port activation request (PAR) fullfilled within 3 business days provided infrastructure allows; • Resolve network equipment failures within 2 business days.

Specific Service Levels. Specific Service Levels will be unique and customized per separately negotiated SLAs to meet external entity requirements.

Specific Service Levels.  Targeted uptime for service is at 99.9%.

Specific Service Levels.  Ensure bi-weekly walk-through by UNM IT to observe condition of Customer’s devices;  Provide HVAC units support by quarterly maintenance and bi-monthly reliability checks, as well as soft water tank cooling support supported by monthly maintenance;  Manage FM-200 fire suppression system providing alert/reset/abort functionality, supported by bi- annual maintenance;  Weekly general cleanings of room interior (e.g., dusting, removing dirt and debris).