Boundaries of Service Features and Functions. Cellular services will not be covered by this SLA; All services and devices must be purchased via UNM IT. UNM IT support will only be provided for UNM IT-delivered services and devices; After hours dispatch of technical staff may result in billable charges at the established rate; UNM IT support may be delayed in its response during or outside UNM normal business hours if impeded by weather, disaster, or like condition; Availability of features is dependent on service type.
Appears in 2 contracts
Sources: Service Level Agreement (Sla), Service Level Agreement (Sla)