Common use of Boundaries of Service Features and Functions Clause in Contracts

Boundaries of Service Features and Functions.  Cellular services will not be covered by this SLA;  All services and devices must be purchased via UNM IT. UNM IT support will only be provided for UNM IT-delivered services and devices;  After hours dispatch of technical staff may result in billable charges at the established rate;  UNM IT support may be delayed in its response during or outside UNM normal business hours if impeded by weather, disaster, or like condition;  Availability of features is dependent on service type.

Appears in 2 contracts

Sources: Service Level Agreement (Sla), Service Level Agreement (Sla)