Branch & Distribution Centre Classification Structure Clause Samples

Branch & Distribution Centre Classification Structure. An Employee may be engaged in one of the following job roles and categories: Classification Branch Assistant ✓ ✓ ✓ ✓ Branch Driver ✓ ✓ ✓ Warehouse Assistant ✓ ✓ ✓ ✓ Inventory Controller ✓ ✓ Branch Warehouse Team Leader ✓ ✓ Senior Branch Assistant (3IC) ✓ This is the entry level where an Employee performs routine duties and works to develop an understanding of the process and operating procedures within his/her work environment. Such persons must be capable of operating as effective team members or on their own in a safe and efficient operation. It is expected that Employees at this level will be supported by others and indicative tasks include but are not limited to: • Branch presentation and general housekeeping • Sales and order processing • Picking , packing and consigning orders physically and via IT systems • Assisting with stocktake and cycle counts • Where licensed and authorised, operation of mobile plant e.g. forklifts, high reach, mobile or walk style. • Acknowledge customers on entry into the Trade counter or showroom • Container unloading • Wrapping pallets • Basic user of stock control system • Receipt and put away stock • Understand and comply with all OH&S requirements • Lookup product stock availability within the branch and surrounding branches in IT system • Load vehicle as per load restraint guidelines and deliver customer goods • Maintain a professional and safe environment An Employee at this level will be an established team member and required to perform any aspect of the Level 1 classification but in addition, will work autonomously with limited supervision and will have their knowledge and skills applied to a greater range of tasks. Indicative tasks for an Employee classified at this level include but are not limited to: • Trade counter and/or showroom sales quotes, sales order processing, add on products and upselling • Determine customers’ needs and negotiate product supply options when out of stock • Receive and check inbound orders and returns • Communicating with other branches to ensure customer service needs are met • Provide customised quotations and promote our extensive range of products • Sound knowledge in back of wall and front of wall products and uses that knowledge to support customers • Stock and inventory report maintenance • Supporting the branch and showroom in all activities when required • Regularly prepares and organises customer special orders • Able to autonomously organise and return goods to suppliers for...
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