Calculation of Service Availability. Service Availability = [ 1 – ((number of minutes of Down Time x number of impacted users) / (total number users x total number of minutes in a calendar month))] x 100 Availability shall be rounded to nearest hundredth of a percent in determining the applicable credit.
Appears in 2 contracts
Sources: Master Services Agreement, Master Services Agreement
Calculation of Service Availability. Service Availability = [ 1 – ((number of minutes of Down Time x number of impacted users) / (total number users x total number of minutes in a calendar month))) x 100] x 100 Availability shall be rounded to nearest hundredth of a percent in determining the applicable credit.
Appears in 2 contracts
Sources: Master Services Agreement, Master Services Agreement