Calculation of Service Credits. Service Credits shall be calculated by first compiling the performance data for each associated Service Level and calculating a [*] Month (the "Performance Result"). Any negative deviation from the target percentage will be calculated and a Service Credit will be calculated in accordance with the following table for each of [*] that the Performance Result is less than the target percentage.
Appears in 2 contracts
Sources: Information Technology Services Agreement (Trizetto Group Inc), Information Technology Services Agreement (Trizetto Group Inc)