Calculation of Service Credits. i. Service Credits only begin to accrue after Service Availability falls below a certain percentage (shown in the tables below). ii. Customer is entitled to Core Services Service Credits according to the following table: iii. Customer is entitled to Predictive Dialing Service Credits according to the following table: iv. Customer is entitled to Workforce Optimisation Service Credits according to the following table:
Appears in 2 contracts
Sources: Master Services Agreement, Master Services Agreement
Calculation of Service Credits. i. Service Credits only begin to accrue after Service Availability falls below a certain percentage (shown in the tables below).
ii. Customer is entitled to Core Services Service Credits according to the following table:
iii. Customer is entitled to Predictive Dialing Service Credits according to the following table:
iv. Customer is entitled to Workforce Optimisation Service Credits according to the following table:
Appears in 2 contracts
Sources: Master Services Agreement, Master Services Agreement