Common use of Calculation of Service Credits Clause in Contracts

Calculation of Service Credits. 10.4.2.1 For each Service Level Failure the all-inclusive monthly amount payable to the Service Provider shall be reduced by the applicable Service Credits. 10.4.2.2 If a single triggering event directly causes two (2) or more Service Level Failures in any month; and but for such event, none of such Service Level Failures would have occurred, then SARS shall be entitled to receive only a single Service Credit for a single Service Level Failure (which SARS may select in its sole discretion). 10.4.2.3 Service Credits arising in respect of the last month of the Agreement term shall be withheld out of the final payment due.