Call Answering. The participating PSAP shall comply with the Council’s adopted call answering standard that 90 percent of 911 calls/requests received will be answered within 10 seconds during the busiest hour of the day; with 95 percent of 911 calls/requests received being answered within 20 seconds. The participating PSAP facility standards are in accordance with established national standards provided by official SDOs and those established by the Council.
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