Call Center Report Clause Samples

The Call Center Report clause requires one party, typically the service provider, to regularly deliver detailed reports on call center operations to the other party. These reports may include metrics such as call volume, response times, customer satisfaction scores, and issue resolution rates, and are often submitted on a weekly or monthly basis. By mandating the provision of these reports, the clause ensures transparency and enables the client to monitor performance, address issues proactively, and verify that service standards are being met.
Call Center Report. Customer calls that are unable to be resolved by the customer support center are converted from the Call Center Report, to a CPR by the CPR Administrator as an unofficial CPR. The Call Center CPRs are reviewed at the CPR resolution meeting for further actions.
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Call Center Report. This report shall be due no later than the 30th day of the month following the report month. This report shall provide, for each business day during the reporting period, the following information, in addition to the requirements set forth. a) Total number of calls received b) Total number of calls answered c) Total number of calls answered directly d) Total number of calls answered from a holding or wait queue e) Total calls receiving busy signals f) Total calls abandoned g) Average abandonment time h) Average talk time i) Average speed answered by a call center staff member j) Average time until a response from the automated voice system k) Percentage of calls abandoned l) Percentage of calls answered m) Highest abandonment time
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Related to Call Center Report

  • CMI/RAI MDS Report Recognizing the mutual objective of quality resident care, the Employer agrees to meet through the Union Management Committee with the Union as soon as practicable after the receipt of the annual CMI/RAI MDS report. The Employer agrees to provide the Union with staffing levels, and staffing mix information; the impact of related payroll costs on staffing levels and a written notice of the CMI/RAI MDS report for the facility. The purpose of this meeting is to discuss the impact of the CMI/RAI MDS report on the staffing levels in the Home, quality resident care, and provide the Union with an opportunity to make representation in that regard. The parties shall meet as necessary to discuss other changes or workload issues. The parties may invite additional participants to attend the meeting to support constructive review and discussion.

  • Management Report Promptly upon receipt thereof, copies of all detailed financial and management reports submitted to Borrower or any other Loan Party by independent auditors in connection with each annual or interim audit made by such auditors of the books of Borrower or any other Loan Party.

  • Monthly Report A. A Monthly Report shall be submitted within ten (10) calendar days of the end of each calendar month of the Period of Operation. Each Monthly Report shall be signed, dated, and certified by Concessionaire, Concessionaire’s Bookkeeper, or Accountant, and contain a Statement of Total Gross Receipts, excluding New Jersey State Sales Tax, derived by Concessionaire from operation of the Concession during the previous month. Each Monthly Report shall be based on the daily “Z” tapes or Point-of-Service (POS) device equivalent for that same month showing each day’s sales activity. Failure on the part of Concessionaire to provide the Monthly Report, when due, shall constitute a material breach of this Agreement subject to Suspension of Operations and/or Termination, in accordance with the terms and conditions set forth in Paragraphs 9 and 10. Concessionaire shall provide Department with any additional written clarification and/or information necessary to confirm the accuracy of any or all of Concessionaire’s Monthly Reports. B. The signed, dated and certified Monthly Report must be submitted, in the Department- approved format, within ten (10) calendar days of the end of each calendar month of the Period of Operation.

  • Monthly Reports No later than 10:00 a.m., Chicago, Illinois time, two Business Days prior to each Distribution Date, the Servicer shall deliver to the Trustees and each Rating Agency a Monthly Report.

  • SUBMISSION OF THE MONTHLY MI REPORT 4.1 The completed MI Report shall be completed electronically and returned to the Authority by uploading the electronic MI Report computer file to MISO in accordance with the instructions provided in MISO. 4.2 The Authority reserves the right (acting reasonably) to specify that the MI Report be submitted by the Supplier using an alternative communication to that specified in paragraph 4.1 above such as email. The Supplier agrees to comply with any such instructions provided they do not materially increase the burden on the Supplier.