Call Management Process. Ironscales' problem-ticket system will be used by all support team levels (where approval and technical access has been granted) to record and track all problem reports, inquiries, or other types of calls received by support. Support Requests are taken by Ironscales' Help Desk as follows: Help Desks Hours Phone Contact Standard Coverage 2:00 a.m. – 5:00 p.m. Monday - Friday 2:00 a.m. – 11:00 a.m. Sunday US +▇▇▇-▇▇▇▇-▇▇▇▇ UK +▇▇-▇▇-▇▇▇▇-▇▇▇▇ IL +▇▇▇-▇▇-▇▇▇-▇▇▇▇ Support email ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇
Appears in 3 contracts
Sources: End User License Agreement, End User License Agreement, End User License Agreement
Call Management Process. Ironscales' problem-ticket system will be used by all support team levels (where approval and technical access has been granted) to record and track all problem reports, inquiries, or other types of calls received by support. Support Requests are taken by Ironscales' Help Desk as follows: Help Desks Hours Phone Contact Standard Coverage 2:00 a.m. – 5:00 p.m. Monday - Friday 2:00 a.m. – 11:00 a.m. Sunday US +▇▇▇-▇▇▇▇-▇▇▇▇ 2:00 a.m. – 11:00 a.m. Sunday UK +▇▇-▇▇-▇▇▇▇-▇▇▇▇ IL +▇▇▇-▇▇-▇▇▇-▇▇▇▇ Support email ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇
Appears in 1 contract
Sources: End User License Agreement