Call Management Process. IRONSCALES’ problem-ticket system will be used by all support team levels (where approval and technical access has been granted) to record and track all problem reports, inquiries, or other types of calls received by support. Support Requests are taken by IRONSCALES’ Help Desk as follows: Standard Coverage 2:00 a.m. – 5:00 p.m. Monday - Friday US +▇▇▇-▇▇▇▇-▇▇▇▇ ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ 2:00 a.m. – 11:00 a.m. Sunday UK +▇▇-▇▇-▇▇▇▇-▇▇▇▇ IL +▇▇▇-▇▇-▇▇▇-▇▇▇▇ Off-hours coverage 24x7x365, outside of standard coverage US +▇▇▇-▇▇▇▇-▇▇▇▇ (service outage only) described above UK +▇▇-▇▇-▇▇▇▇-▇▇▇▇ IL +▇▇▇-▇▇-▇▇▇-▇▇▇▇
Appears in 3 contracts
Sources: End User License Agreement, End User License Agreement, End User License Agreement