Certification Form. o SkyBridge reviews candidate’s resume’s in person and validates them through an independent third-party screening company. SkyBridge requires all candidates to acknowledge the information given is to the best of their knowledge. Any discrepancies result in either dismal of candidates or termination or contractor. How the Respondent will conduct interviews and include interview criteria. o SkyBridge implements a multitier interview process. 1st – phone screen to review information from both the candidate and potential project. Answer any questions or concerns and make sure the potential candidate meets minimum qualification for the position. 2nd – Face-to-face interview. If an in-person interview cannot be completed, a web-conference (ex. Skype, face-time) will be completed. During this interview a more in-depth review of abilities, resume details, and opportunity will be reviewed and verified. As per individual Client request, either a verbal retelling of the candidate’s qualification or a fully documented interview criteria will be provided to all SkyBridge’s Clients. How the Respondent will conduct reference checks on staff. o References will be obtained during the interview process and completed internally. Documentation is always completed and given upon request. Additionally, the information obtained through the reference is passed along to our 3rd party screening company for verification. How will Respondent have staff demonstrate their experience prior to submission to State as candidate for a Request for Quote. o A brief overview will be submitted and completed by the potential candidate. This will contain project summaries and examples of their previous work experience that pertains to the Request for Quote. SkyBridge understands the State of Florida is looking for a partner that can exceed Client expectations on measurable and deliverable products. Below I’ve included some detailed examples of how SkyBridge Resources has accomplished this with other active Clients. SkyBridge Resources has seen increased growth every year since inception and we believe the reason for that growth has been our ability to continually meet/exceed our Client’s expectations. One example of that is a project we had with Kindred Healthcare. Kindred needed network technicians to travel across the US and perform network upgrades in all their hospitals. There were many challenges: travel schedules, experienced engineers, working in an active hospital, etc. Starting out, our biggest hurdle, in the Client’s eyes, would be finding qualified people (with hospital experience) who would travel Monday – Friday for 5 months. After these people were identified, we tackled the issue of travel by assigning one of our Customer Service Representatives to serve as the liaison between Kindred and the Contractors. Through this relationship our Representatives handled all the travel by confirming hotel and rental car reservations. Additionally, we gave all our Employees SkyBridge Resources Corporate credit cards so they would not have out of pocket expenses. Lastly, we had the Account Representative schedule conference calls with the Kindred Project Manager as well as periodically travel to Client sites to make sure the work not only was being done correctly, but also our Employees were representing both SkyBridge Resources and Kindred properly. The project was a success and those at Kindred were thrilled with our performance. We had constant feedback during the project but at the end they formally thanked us and awarded us another project. Another example was with ▇▇▇▇▇▇▇ Vacation Ownership, where the company needed two people immediately to complete a project that was dangerously close to being past due. We identified two people over the weekend, flew them in to meet with the Client on Monday and had them both working by mid-week. During the contract these individuals were required to fly to different Client facilities and meet with key stakeholders. Again, we utilized one of our Customer Support Representatives who coordinated travel, car rental and lodging. The Sales Representative was also actively involved with both the Client and Contractors to ensure we were on target for the deliverable. In-person meetings and conference calls were scheduled, typically two and three times per week. The project was completed on time and the Client was very pleased with the way we took control of not only our portion of the project, but also the overall delivery of the entire project. Finally, we provided the Staff Augmentation for a large project with WellCare that was responsible for reimaging and refreshing 7,000 old laptops and desktops. While under tight time restraints, SkyBridge Resources was able to provide quality technicians that were able to successfully delivery the project at a 98% satisfaction rate before the deadline. A constant issue in our industry is miscommunication. Whether it be during the qualification of requirements, conflict resolution, personnel management or client satisfaction, clear and regular communication is crucial to the success of any project. SkyBridge Resources’ “BridgeWay” methodology provides a document and forum-based approach to ensure that all organizational levels are informed of project progress, issues and risks in a timely manner. These controls apply to members of the project team as well as to key stake holders. A full “Communication Plan” will state how the project team will distribute messaging and solicit feedback through additional forums, such as departmental management meetings and leadership councils. Unclear communication unfortunately happens from time to time. SkyBridge Resources tries to limit it by having strategies in place to insure situational preparedness for a rapid response. Ex: When requirements are received, we have a checklist of questions to ask/confirm with the Client and potential Contractors. Additionally, when a Candidate is scheduled to start with a Client, the same procedure holds true. Our checklist goes over everything from tax information to on-site dress code and ensures that both the Client and Contractor get what they are expecting. Once a Contractor is in place, we have a systematic approach to Quality Assurance. Our Account Managers have conversations through personal meetings, e-mails and telephone calls to make sure the Client is satisfied with the contractors’’ performance. Additionally, they perform a formal evaluation with the manager every 30 days to confirm the contractor tasks are meeting expectations. Regarding the Contractor, we have Recruiters that are in contact with the Contractor(s) both before they start and during the job engagement to ensure there are no lingering questions or concerns. Our Customer Service Representatives are responsible for collecting Contractor hours and handling all maters regarding pay and expenses. Unfortunately, even with all these safeguards in place, there are still times when conflict happens. In these cases, we do our best to identify the issue from either the Client or Contractor. We then try to establish some level of conflict negotiation. Currently we have a conflict resolution ladder that is as follows: Contractors – report issue/concern with Recruiter or Customer Service Representative. Typically, this is the level where most issues/concerns are resolved. If the Contractor/SkyBridge Resources is still at odds, it advances to the Account Representative. From there it goes to the Business Development Manager and then to the Director or Executive team depending on the nature of the issue. The same type of conflict resolution escalation is in place for Clients, starting at the Account Representative level and moving to the Director / Executive team depending on the nature of the issue. While we’re happy to say we have never had an issue go unresolved, we are not foolish enough to not have an escalation process in place. We strive to bring a high level of customer service and problem solutions to all our Clients. Internally SkyBridge takes confidential information extremely seriously. Working in different industries, such as Healthcare and Aviation, we employ secured locations, secured locked rooms, shred boxes monitored by a reputable 3rd party, and our office 365 has a security certification that is HIPPA and Sox compliant. All SkyBridge employees are required to sign and acknowledge documents related to confidential information and the process and protocols that must be followed. Additionally, we have cyber and lost/stolen data insurance that extends to our Clients.
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Certification Form. o SkyBridge reviews candidate’s resume’s SANROSE has already implemented a self-certification step in person and validates them through an independent third-party screening companyits existing recruiting process. SkyBridge SANROSE requires all candidates consultants to acknowledge sign the information given self-certification form (Exhibit F) and SANROSE will submit the self- certification form along with every response. We conduct two or three rounds of interviews for every consultant. The first round of screening is done by our expert recruiters who measure candidates’ communication skills including the interpersonal communication skills, ability to communicate effectively and attitude of the best candidate towards the job duties. Upon successful completion of the first round of interview we set up a second round of interview with our expert technical staff. During the technical interview we evaluate candidates’ technical abilities and compare those with the required and preferred skills set, as mentioned in the RFQ. Occasionally, if any of our consultants are not available for conducting a technical interview then we invite outside professionals or use online testing services, such as BrainBench to evaluate consultant’s technical abilities. While selecting consultants for the senior or management level positions we also conduct third round of interview with our senior management. Senior management validates the interview process and ensures that we have the right candidate for the job. Once candidate pass the interviews, we proceed with the background screening and references check. IT Consulting Services Professionals We contact consultant’s three (3) professional references and verify the consultant’s professional behavior and conduct from their knowledgeprior job sites. We ask references if they are completely satisfied with the consultants, if they had any personal or technical challenges dealing with the consultant and if they would rehire the consultant if they have any need in future. Any discrepancies result in either dismal of candidates or termination or contractornegative feedback disqualifies the consultant and they are not considered for any future employment. How Only the Respondent will conduct consultants who clear our interviews and include interview criteriareferences check are presented to our customers. o SkyBridge implements a multitier interview processWe prepare Skills Matrix of the required and preferred skills listed in the RFQ. 1st – phone screen to review information from both Every consultant completes the candidate skills matrix as per their work experience and potential projectbackground. Answer any questions or concerns The skills matrix become the part of our response and make sure we submit skills matrix along with the potential candidate meets minimum qualification for the positionconsultants’ resume, references and self-certification form. 2nd – Face-to-face interview. If an in-person interview cannot be completed, a web-conference (ex. Skype, face-time) will be completed. During this interview a more in-depth review of abilities, resume details, and opportunity will be reviewed and verified. As per individual Client request, either a verbal retelling of The skills matrix demonstrates the candidate’s qualification or a fully documented interview criteria prior experience relevant to RFQ and helps customers to quickly understand the consultants background, professional experience and skill level. We also format resumes using our standard resume template and provide clean readable resumes to the customers. Well formatted resumes clearly demonstrate candidates’ prior experience relevant to RFQ. This makes our customers job easy to find the best candidate for their requirement. We submit only the most qualified consultants for the Staff Augmentation positions. We brief consultants with the customer’s requirements and the project/team that the consultant will be provided assigned to. We also provide the background information on our customers. Our consultants are well informed about the job duties and challenges involved in the project. We believe in win-win situation for all and we ensure that consultants are also aware of their responsibilities and ready for the challenges of the new job. We provide support to all SkyBridge’s Clients. How the Respondent will conduct reference checks on staff. o References will be obtained our customers during the interview process and completed internallyensure that our consultants are available for the interview as per schedule. Documentation Mode of the interview is always completed either in-person or via tele- conference. Proper interview instructions are provided to the consultants and given upon requestconsultants are made IT Consulting Services Professionals available for an interview as per the customer’s schedule. Additionally, After customer conducts the information obtained through interview and if our consultant is selected for the reference is passed along to staff augmentation position then we proceed with the background screening of the consultant. Upon the final selection by our 3rd party screening company for verification. How will Respondent have staff demonstrate their experience customer and prior to submission to State as candidate for a Request for Quote. o A brief overview will be submitted and completed by joining the potential candidate. This will contain project summaries and examples of their previous work experience that pertains to the Request for Quote. SkyBridge understands the State of Florida is looking for a partner that can exceed Client expectations on measurable and deliverable products. Below I’ve included some detailed examples of how SkyBridge Resources has accomplished this with other active Clients. SkyBridge Resources has seen increased growth every year since inception and customer site we believe the reason for that growth has been our ability to continually meet/exceed our Client’s expectations. One example of that is a project we had with Kindred Healthcare. Kindred needed network technicians to travel across the US and also perform network upgrades in all their hospitals. There were many challenges: travel schedules, experienced engineers, working in an active hospital, etc. Starting out, our biggest hurdle, in the Client’s eyes, would be finding qualified people (with hospital experience) who would travel Monday – Friday for 5 months. After these people were identified, we tackled the issue of travel by assigning one of our Customer Service Representatives to serve as the liaison between Kindred and the Contractors. Through this relationship our Representatives handled all the travel by confirming hotel and rental car reservations. Additionally, we gave all our Employees SkyBridge Resources Corporate credit cards so they would not have out of pocket expenses. Lastly, we had the Account Representative schedule conference calls with the Kindred Project Manager as well as periodically travel to Client sites to make sure the work not only was being done correctly, but also our Employees were representing both SkyBridge Resources and Kindred properly. The project was a success and those at Kindred were thrilled with our performancecriminal background check. We had constant feedback during the project but at the end they formally thanked us and awarded us another project. Another example was with use online services like ▇▇▇▇▇▇▇▇▇.▇▇▇ Vacation Ownership, where and check the company needed two people immediately to complete a project that was dangerously close to being past duenational databases for criminal records. We identified two people over also perform Level 2 background screening that includes fingerprinting of individuals and submission of the weekendfingerprints through the Florida Department of Law Enforcement (FDLE) for a local, flew them in to meet with state and National Crime Information Center (NCIC) check of law enforcement records through the Client on Monday and had them both working by mid-weekFederal Bureau of Investigation (FBI). During the contract these individuals were required to fly to different Client facilities and meet with key stakeholders. Again, we utilized one We have also performed international criminal record checks for some of our Customer Support Representatives who coordinated travel, car rental and lodging. The Sales Representative was also actively involved with both the Client and Contractors to ensure we were on target for the deliverable. In-person meetings and conference calls were scheduled, typically two and three times per week. The project was completed on time and the Client was very pleased with the way we took control of not only our portion of the project, but also the overall delivery of the entire project. Finally, we provided the Staff Augmentation for a large project with WellCare that was responsible for reimaging and refreshing 7,000 old laptops and desktops. While under tight time restraints, SkyBridge Resources was able to provide quality technicians that were able to successfully delivery the project at a 98% satisfaction rate before the deadline. A constant issue in our industry is miscommunication. Whether it be during the qualification of requirements, conflict resolution, personnel management or client satisfaction, clear and regular communication is crucial to the success of any project. SkyBridge Resources’ “BridgeWay” methodology provides a document and forum-based approach to ensure that all organizational levels are informed of project progress, issues and risks in a timely manner. These controls apply to members of the project team as well as to key stake holders. A full “Communication Plan” will state how the project team will distribute messaging and solicit feedback through additional forums, such as departmental management meetings and leadership councils. Unclear communication unfortunately happens from time to time. SkyBridge Resources tries to limit it by having strategies in place to insure situational preparedness for a rapid response. Ex: When requirements are received, we have a checklist of questions to ask/confirm with the Client and potential Contractors. Additionallyconsultants, when a Candidate is scheduled to start with a Client, the same procedure holds true. Our checklist goes over everything from tax information to on-site dress code and ensures that both the Client and Contractor get what they are expecting. Once a Contractor is in place, we have a systematic approach to Quality Assurance. Our Account Managers have conversations through personal meetings, e-mails and telephone calls to make sure the Client is satisfied with the contractors’’ performance. Additionally, they perform a formal evaluation with the manager every 30 days to confirm the contractor tasks are meeting expectations. Regarding the Contractor, we have Recruiters that are in contact with the Contractor(s) both before they start and during the job engagement to ensure there are no lingering questions or concerns. Our Customer Service Representatives are responsible for collecting Contractor hours and handling all maters regarding pay and expenses. Unfortunately, even with all these safeguards in place, there are still times when conflict happens. In these cases, we do our best to identify the issue from either the Client or Contractor. We then try to establish some level of conflict negotiation. Currently we have a conflict resolution ladder that is as follows: Contractors – report issue/concern with Recruiter or Customer Service Representative. Typically, this is the level where most issues/concerns are resolved. If the Contractor/SkyBridge Resources is still at odds, it advances to the Account Representative. From there it goes to the Business Development Manager and then to the Director or Executive team depending on the nature of the issue. The same type of conflict resolution escalation is in place for Clients, starting at the Account Representative level and moving to the Director / Executive team depending on the nature of the issue. While we’re happy to say we have never had an issue go unresolved, we are not foolish enough to not have an escalation process in place. We strive to bring a high level of customer service and problem solutions to all our Clients. Internally SkyBridge takes confidential information extremely seriously. Working in different industries, such as Healthcare and Aviation, we employ secured locations, secured locked rooms, shred boxes monitored by a reputable 3rd party, and our office 365 has a security certification that is HIPPA and Sox compliant. All SkyBridge employees are required to sign and acknowledge documents related to confidential information and the process and protocols that must be followed. Additionally, we have cyber and lost/stolen data insurance that extends to our Clientswas necessary.
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Certification Form. o SkyBridge Within the requirements of the new state term contract, ICS’s candidates will be required to complete the Resume Self-Certification Form (Exhibit G of the draft contract). Completed Resume Self-Certification Forms will be submitted in conjunction with ICS’s responses to Customer’s RFQ’s, under Section 14 of the Contract. Team leaders and technical subject matter experts collaborate with our recruiting team to create a team of interviewers and questions that are based upon the job description and the SM. ICS recruits team members with deep technical skills as well as a proven track record of integrity, solid ethics, and impeccable references. ICS utilizes reference checking to verify factual information such as dates and places of employment, and to provide useful information on the applicant’s work history, a valuable indicator of future performance. Reference calls are not limited to the references provided by the candidate. While checking references. ICS reviews work history for other reference sources and asks references for contact information for others who might have information about the candidate’s resume’s performance. ICS performs background screening on all positions, regardless if the job description initially requires special trust. ICS ensures that all employees and subcontractors meet the requirements of special trust in person and validates them through the event a customer has an independent third-party screening company. SkyBridge requires all candidates to acknowledge unexpected need or the information given is to position requirements change during the best of their knowledge. Any discrepancies result in either dismal of candidates or termination or contractor. How the Respondent will conduct interviews and include interview criteria. o SkyBridge implements a multitier interview process. 1st – phone screen to review information from both the candidate and potential project. Answer any questions or concerns To objectively assess a candidate’s skills, ICS subscribes and make sure uses the potential candidate meets minimum qualification for the position. 2nd – Face-to-face interview. If an in-person interview cannot be completed, a web-conference (ex. Skype, face-time) will be completed. During this interview a services of several skills testing vendors such as eSkills and Codility prior to conducting more in-depth review of abilitiestechnical interviews with our subject matter experts. ICS’s assessment tools benchmark actual versus reported knowledge, resume detailsrequires that specific skills be demonstrated (e.g., code development skills), identifies skill gaps, and opportunity offers qualified training recommendations. ICS recognizes the importance of ongoing workforce development and has adopted an Intentional Workforce Development philosophy where we continually assess the knowledge and skills required to maintain performance excellence and make intentional, proactive investments in specific training to achieve that goal. ICS proactively trains personnel on new technologies. Our approach to training is built upon: • Professional job analysis, skills assessment and development of learning paths by a team of professionals at Auburn University Montgomery (ICS Partner). • Proactive intentional investment in workforce development and specialized technical skills to minimize project risk and anticipate the future needs of new skills within the ICS team. ICS’s Training Manager will be reviewed assess training requirements regularly and verifiedadjust them based upon our customer’s requirements and new technology insertions. As per individual Client requestICS Team leaders will determine the most efficient and effective path to achieve the training objectives. ICS uses a variety of training methods, either a verbal retelling of the candidate’s qualification or a fully documented interview criteria will be provided to all SkyBridge’s Clients. How the Respondent will conduct reference checks on staff. o References will be obtained during the interview process including on-line, vendor, and completed internally. Documentation is always completed and given upon request. Additionally, the information obtained through the reference is passed along to our 3rd party screening company for verification. How will Respondent have staff demonstrate their experience prior to submission to State as candidate for a Request for Quote. o A brief overview will be submitted and completed by the potential candidate. This will contain project summaries and examples of their previous work experience that pertains to the Request for Quote. SkyBridge understands the State of Florida is looking for a partner that can exceed Client expectations on measurable and deliverable products. Below I’ve included some detailed examples of how SkyBridge Resources has accomplished this with other active Clients. SkyBridge Resources has seen increased growth every year since inception and we believe the reason for that growth has been our ability to continually meet/exceed our Client’s expectations. One example of that is a project we had with Kindred Healthcare. Kindred needed network technicians to travel across the US and perform network upgrades in all their hospitals. There were many challenges: travel schedules, experienced engineers, working in an active hospital, etc. Starting out, our biggest hurdle, in the Client’s eyes, would be finding qualified people (with hospital experience) who would travel Monday – Friday for 5 months. After these people were identified, we tackled the issue of travel by assigning one of our Customer Service Representatives to serve as the liaison between Kindred and the Contractorsclassroom training. Through this relationship our Representatives handled all the travel by confirming hotel PBC, ICS incentivizes employees to sharpen their skills through in-house training options such as ICS University, a virtual campus that provides-online access to training resources, e-learning programs, SKILLPORT, Books 24X7 reference books, and rental car reservations. Additionally, we gave all our Employees SkyBridge Resources Corporate credit cards so they would not have out of pocket expenses. Lastly, we had the Account Representative schedule conference calls with the Kindred Project Manager as well as periodically travel to Client sites to make sure the work not only was being done correctly, but also our Employees were representing both SkyBridge Resources and Kindred properly. The project was a success and those at Kindred were thrilled with our performance. We had constant feedback during the project but at the end they formally thanked us and awarded us another project. Another example was with ▇▇▇▇▇.▇▇ Vacation Ownership, where the company needed two people immediately to complete a project that was dangerously close to being past due. We identified two people over the weekend, flew them in to meet with the Client on Monday and had them both working by mid-week. During the contract these individuals were required to fly to different Client facilities and meet with key stakeholders. Again, we utilized one of our Customer Support Representatives who coordinated travel, car rental and lodging. The Sales Representative was also actively involved with both the Client and Contractors to ensure we were on target for the deliverable. In-person meetings and conference calls were scheduled, typically two and three times per week. The project was completed on time and the Client was very pleased with the way we took control of not only our portion of the project, but also the overall delivery of the entire project▇▇. Finally, we provided the Staff Augmentation employees have access to reimbursement programs that pay for a large project with WellCare that was responsible for reimaging and refreshing 7,000 old laptops and desktops. While under tight time restraints, SkyBridge Resources was able relevant training which provides immediate value to provide quality technicians that were able to successfully delivery the project at a 98% satisfaction rate before the deadline. A constant issue in our industry is miscommunication. Whether it be during the qualification of requirements, conflict resolution, personnel management or client satisfaction, clear and regular communication is crucial to the success of any project. SkyBridge Resources’ “BridgeWay” methodology provides a document and forum-based approach to ensure that all organizational levels are informed of project progress, issues and risks in a timely manner. These controls apply to members of the project team as well as to key stake holders. A full “Communication Plan” will state how the project team will distribute messaging and solicit feedback through additional forums, such as departmental management meetings and leadership councils. Unclear communication unfortunately happens from time to time. SkyBridge Resources tries to limit it by having strategies in place to insure situational preparedness for a rapid response. Ex: When requirements are received, we have a checklist of questions to ask/confirm with the Client and potential Contractors. Additionally, when a Candidate is scheduled to start with a Client, the same procedure holds true. Our checklist goes over everything from tax information to on-site dress code and ensures that both the Client and Contractor get what they are expecting. Once a Contractor is in place, we have a systematic approach to Quality Assurance. Our Account Managers have conversations through personal meetings, e-mails and telephone calls to make sure the Client is satisfied with the contractors’’ performance. Additionally, they perform a formal evaluation with the manager every 30 days to confirm the contractor tasks are meeting expectations. Regarding the Contractor, we have Recruiters that are in contact with the Contractor(s) both before they start and during the job engagement to ensure there are no lingering questions or concerns. Our Customer Service Representatives are responsible for collecting Contractor hours and handling all maters regarding pay and expenses. Unfortunately, even with all these safeguards in place, there are still times when conflict happens. In these cases, we do our best to identify the issue from either the Client or Contractor. We then try to establish some level of conflict negotiation. Currently we have a conflict resolution ladder that is as follows: Contractors – report issue/concern with Recruiter or Customer Service Representative. Typically, this is the level where most issues/concerns are resolved. If the Contractor/SkyBridge Resources is still at odds, it advances to the Account Representative. From there it goes to the Business Development Manager and then to the Director or Executive team depending on the nature of the issue. The same type of conflict resolution escalation is in place for Clients, starting at the Account Representative level and moving to the Director / Executive team depending on the nature of the issue. While we’re happy to say we have never had an issue go unresolved, we are not foolish enough to not have an escalation process in place. We strive to bring a high level of customer service and problem solutions to all our Clients. Internally SkyBridge takes confidential information extremely seriously. Working in different industries, such as Healthcare and Aviation, we employ secured locations, secured locked rooms, shred boxes monitored by a reputable 3rd party, and our office 365 has a security certification that is HIPPA and Sox compliant. All SkyBridge employees are required to sign and acknowledge documents related to confidential information and the process and protocols that must be followed. Additionally, we have cyber and lost/stolen data insurance that extends to our Clientscustomers.
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