Common use of Change Control Procedure Clause in Contracts

Change Control Procedure. 13.1 If the Customer wishes to change the level or content of the Services in any way, then it shall submit a proposal to G7 in Writing containing full details thereof ("the Proposal"). G7 shall consider such Proposal and, provided it is reasonable to do so and the Customer can justify its recommendations, G7 shall accept (with or without modifications) or reject the Proposal and shall notify the Customer accordingly. G7 shall not unreasonably withhold or delay its agreement to any Proposal. Any reasonable modifications by G7 to the Proposal or any resultant changes in the Service Charges shall be communicated to the Customer and, provided they are accepted by the Customer, such modifications or changes shall take effect as if part of this Agreement. 13.2 If G7 wishes to change the level or content of the Services in any way, then it shall submit a proposal to the Customer in Writing containing full details thereof ("the Proposal"). The Customer shall consider such Proposal and, provided it is reasonable to do so and G7 can justify its recommendations, the Customer shall accept (with or without modifications) or reject the Proposal and shall notify G7 accordingly. The Customer shall not unreasonably withhold or delay its agreement to any Proposal. Any reasonable modifications by the Customer to the Proposal shall be communicated to G7 and, if accepted by G7, then the Proposal as amended shall take effect as if part of this Agreement. If such modifications are not accepted by G7, then G7 shall notify the Customer, who will decide in a timely fashion whether it accepts the Proposal as unmodified. 13.3 If the Customer does not accept G7’s proposed changes to the Service Charges under Clause 13.1 or either party rejects the other party’s Proposal, then this Agreement shall remain in full force and effect and the Proposal shall not be a part thereof or the Customer may, in its sole discretion, terminate this Agreement with effect from such date as the Customer shall specify. 13.4 If the Customer wishes to upgrade from the version it is currently using to any new version which is substantially different then, before implementing this these changes, control procedures shall be applied in respect thereof and this shall be regarded as a change in the level or content of the Services.

Change Control Procedure. 13.1 If 11.1 Change Requests may be originated either by SCC, the Customer wishes or a Customer Party. 11.2 No Change Request shall be binding on the Parties unless the requirements of this Clause 11 have been satisfied and a Change Request Form is signed by the Authorised Representatives of both Parties to change signify their approval to the level or content Change Request. 11.3 Until such time as a Change Request is formally agreed by both Parties, the Parties shall continue to perform their respective obligations without taking account of the Services in Change Request. 11.4 In the case of any wayChange Request, then it SCC shall submit a proposal to G7 in Writing containing full details thereof within ten ("the Proposal"). G7 shall consider such Proposal and, provided it is reasonable to do so and the Customer can justify its recommendations, G7 shall accept (with or without modifications10) or reject the Proposal and shall notify the Customer accordingly. G7 shall not unreasonably withhold or delay its agreement to any Proposal. Any reasonable modifications by G7 to the Proposal or any resultant changes in the Service Charges shall be communicated Business Days either supply to the Customer anddetails of the consequential changes which will be required to this Framework Agreement, the relevant Order, Services to be provided they under such Order, Charges and/or any other effects of the proposed change (the "Change Report") or written confirmation that there will be no such consequential changes or effects. 11.5 In the event SCC gives notice to the Customer within five (5) Business Days of receipt of a Change Request that it cannot provide the Change Report required by Clause 11.4 within such ten (10) Business Day period, the Parties shall agree a suitable period within which SCC shall be required to provide these details. If the Parties are unable to agree such extension to the timetable within five (5) Business Days of receipt by the Customer of such notice from SCC, the matter shall be referred for determination in accordance with the Dispute Resolution Procedure. 11.6 The Customer shall notify SCC that the Change Report is accepted or rejected by the Customer within ten (10) Business Days of receipt of the Change Report by the Customer, such modifications or changes shall take effect as if part of this Agreement. 13.2 11.7 If G7 wishes a dispute arises as to change the level or content whether any requirement of the Services in any way, then it shall submit a proposal to the Customer in Writing containing full details thereof ("the Proposal"). The Customer shall consider such Proposal and, provided it is reasonable to do so and G7 can justify its recommendations, the Customer shall accept (with or without modifications) or reject the Proposal and shall notify G7 accordingly. The Customer shall not unreasonably withhold or delay its agreement to any Proposal. Any reasonable modifications by the Customer to the Proposal shall be communicated to G7 and, if accepted by G7, then the Proposal as amended shall take effect as if part of this Agreement. If such modifications are not accepted by G7, then G7 shall notify the Customer, who will decide in a timely fashion whether it accepts the Proposal as unmodified. 13.3 If the Customer does not accept G7’s proposed changes to the Service Charges under Clause 13.1 or either party rejects the other party’s Proposal, then this Agreement shall remain in full force and effect and the Proposal shall not be a part thereof SCC or the Customer mayis a Change Request, the matter shall be dealt with in its sole discretion, terminate this Agreement accordance with effect from such date as the Customer shall specifyDispute Resolution Procedure. 13.4 If 11.8 On signature by the Customer wishes to upgrade from Authorised Representatives of both Parties of a Change Request Form, the version it is currently using to any new version which is substantially different then, before implementing this these changes, control procedures Framework Agreement and/or Order and/or Service Annex shall be applied deemed amended in respect thereof and this shall be regarded as a change in accordance with the level or content provisions of the Servicesthat Change Request Form.

Change Control Procedure. 13.1 If Change Requests may be originated either by Nettitude, the Customer wishes or a Customer Party. 13.2 No Change Request shall be binding on the Parties unless the requirements of this Clause 13 have been satisfied and a Change Request Form is signed by the Authorised Representatives of both Parties to change signify their approval to the level or content of the Services in any way, then it Change Request. Each Party shall submit a proposal to G7 in Writing containing full details thereof ("the Proposal"). G7 shall consider such Proposal and, provided it is reasonable to do so and the Customer can justify ensure that its recommendations, G7 shall accept (with or without modifications) or reject the Proposal and shall notify the Customer accordingly. G7 shall Authorised Representative does not unreasonably withhold or delay its agreement signing a Change Request Form. 13.3 Until such time as a Change Request is formally agreed by both Parties, the Parties shall continue to perform their respective obligations without taking account of the Change Request. 13.4 In the case of any Proposal. Any reasonable modifications by G7 to the Proposal or any resultant changes in the Service Charges Change Request, Nettitude shall be communicated within ten (10) Business Days either supply to the Customer anddetails of the consequential changes which will be required to this Agreement, the relevant Order, Services to be provided they under such Order, Charges and/or any other effects of the proposed change (the "Change Report") or written confirmation that there will be no such consequential changes or effects. 13.5 In the event Nettitude gives notice to the Customer within five (5) Business Days of receipt of a Change Request that it cannot provide the Change Report required by Clause 13.4 within such ten (10) Business Day period, the Parties shall agree a suitable period within which Nettitude shall be required to provide these details. If the Parties are unable to agree such extension to the timetable within five (5) Business Days of receipt by the Customer of such notice from Nettitude, the matter shall be referred for determination in accordance with the Dispute Resolution Procedure. 13.6 The Customer shall notify Nettitude that the Change Report is accepted or rejected by the Customer within ten (10) Business Days of receipt of the Change Report by the Customer, such modifications or changes shall take effect as if part of this Agreement. 13.2 13.7 If G7 wishes a dispute arises as to change the level or content whether any requirement of the Services in any way, then it shall submit a proposal to the Customer in Writing containing full details thereof ("the Proposal"). The Customer shall consider such Proposal and, provided it is reasonable to do so and G7 can justify its recommendations, the Customer shall accept (with or without modifications) or reject the Proposal and shall notify G7 accordingly. The Customer shall not unreasonably withhold or delay its agreement to any Proposal. Any reasonable modifications by the Customer to the Proposal shall be communicated to G7 and, if accepted by G7, then the Proposal as amended shall take effect as if part of this Agreement. If such modifications are not accepted by G7, then G7 shall notify the Customer, who will decide in a timely fashion whether it accepts the Proposal as unmodified. 13.3 If the Customer does not accept G7’s proposed changes to the Service Charges under Clause 13.1 or either party rejects the other party’s Proposal, then this Agreement shall remain in full force and effect and the Proposal shall not be a part thereof Nettitude or the Customer mayis a Change Request, the matter shall be dealt with in its sole discretion, terminate this Agreement accordance with effect from such date as the Customer shall specifyDispute Resolution Procedure. 13.4 If 13.8 On signature by the Customer wishes to upgrade from Authorised Representatives of both Parties of a Change Request Form, the version it is currently using to any new version which is substantially different then, before implementing this these changes, control procedures Master Service Agreement and/or Order and/or Service Annex shall be applied deemed amended in respect thereof and this shall be regarded as a change in accordance with the level or content provisions of the Servicesthat Change Request Form.

Change Control Procedure. 13.1 If ‌ • Change Requests may be originated either by SCC, the Customer wishes or a Customer Party. • No Change Request shall be binding on the Parties unless the requirements of this Clause 0 have been satisfied and a Change Request Form is signed by the Authorised Representatives of both Parties to change signify their approval to the level or content Change Request. • Until such time as a Change Request Form is formally agreed by signature of both Parties, the Parties shall continue to perform their respective obligations without taking account of the Services in Change Request. • In the case of any wayChange Request, then it SCC shall submit a proposal to G7 in Writing containing full details thereof within ten ("the Proposal"). G7 shall consider such Proposal and, provided it is reasonable to do so and the Customer can justify its recommendations, G7 shall accept (with or without modifications10) or reject the Proposal and shall notify the Customer accordingly. G7 shall not unreasonably withhold or delay its agreement to any Proposal. Any reasonable modifications by G7 to the Proposal or any resultant changes in the Service Charges shall be communicated Business Days either supply to the Customer and, provided they are accepted by the Customer, such modifications or changes shall take effect as if part of this Agreement. 13.2 If G7 wishes to change the level or content details of the consequential changes which will be required to this Framework Agreement, the relevant Order, Services in to be provided under such Order, Charges and/or any way, then it shall submit a proposal other effects of the proposed change (the "Change Report") or written confirmation that there will be no such consequential changes or effects.‌ • In the event SCC gives notice to the Customer within five (5) Business Days of receipt of a Change Request that it cannot provide the Change Report required by Clause within such ten (10) Business Day period, the Parties shall agree a suitable period within which SCC shall be required to provide these details. If the Parties are unable to agree such extension to the timetable within five (5) Business Days of receipt by the Customer of such notice from SCC, the matter shall be referred for determination in Writing containing full details thereof ("accordance with the Proposal")Dispute Resolution Procedure. The Customer shall consider such Proposal and, provided it is reasonable to do so and G7 can justify its recommendations• Following submission of the Change Report, the Customer shall accept (with notify SCC that the Change Report is accepted or without modifications) or reject the Proposal and shall notify G7 accordingly. The Customer shall not unreasonably withhold or delay its agreement to any Proposal. Any reasonable modifications rejected by the Customer to within ten (10) Business Days of receipt of the Proposal shall be communicated to G7 and, if accepted Change Report by G7, then the Proposal as amended shall take effect as if part of this Agreement. If such modifications are not accepted by G7, then G7 shall notify the Customer, who will decide in . • If a timely fashion dispute arises as to whether it accepts the Proposal as unmodified. 13.3 If the Customer does not accept G7’s proposed changes to the Service Charges under Clause 13.1 or either party rejects the other party’s Proposal, then this Agreement shall remain in full force and effect and the Proposal shall not be a part thereof any requirement of SCC or the Customer mayis a Change Request, in its sole discretion, terminate this Agreement with effect from such date as the Customer shall specify. 13.4 If the Customer wishes to upgrade from the version it is currently using to any new version which is substantially different then, before implementing this these changes, control procedures matter shall be applied dealt with in respect thereof and this accordance with the Dispute Resolution Procedure. • On signature by the Authorised Representatives of both Parties of a Change Request Form, the Framework Agreement and/or Order and/or Service Annex shall be regarded as a change deemed amended in accordance with the level or content provisions of the Servicesthat Change Request Form.

Change Control Procedure. 13.1 If 12.1 Where Inoapps or the Customer wishes see a need to make a change to the level Services, Service Levels, Charges, timetable or content other terms of the Work Order (a “Change”), either Party may at any time during the execution of the Services request a Change. Such request shall be dealt with in any wayaccordance with the Change Control Procedures set out in Clauses 12.2 – 0. 12.2 The format for which a Change can be made is the Change Control Notice attached at Appendix B. 12.3 Where the Customer requests a Change, then it shall submit send to Inoapps a proposal Change Control Note with parts 1 (a) – (d) completed. Inoapps shall, unless otherwise agreed, respond to G7 the Customer’s request by completing the remaining sections of the Change Control Note and returning to the Customer within ten (10) working days (or such shorter period as may be required by the Parties) of receipt of the Change Control Note from the Customer. 12.4 Where Inoapps requests a Change, it shall send to the Customer a fully completed Change Control Note for consideration by the Customer. 12.5 Within ten (10) working days (or such shorter period as may be required by the Parties) of receiving a completed Change Control Notice, the Customer shall inform Inoapps: 12.5.1 that it wishes to proceed with the Change, in Writing containing full which case the Work Order and Services (as applicable) shall be deemed modified accordingly; 12.5.2 that it does not wish to proceed with a Change, in which case the Work Order and Services (as applicable) shall remain unchanged and the Parties shall continue with the Services; or 12.5.3 that it requires further information prior to making a decision, in which case the Parties shall work together in good faith to finalise the details thereof ("relating to the Proposal"). G7 shall consider Change as required by either Party. 12.6 Until such Proposal andtime as any Change is formally agreed in writing between Inoapps and the Customer, Inoapps will, unless otherwise agreed, continue to perform and be paid for the Services as if such Change had not been requested, provided that (i) if the Parties continue the Services as if the Change had been implemented, the Parties shall be deemed to have accepted the Change Control Notice in the form provided by Inoapps, and (ii) in the event it is reasonable not possible for the Services to do so continue without a Change, the Services shall be suspended pending agreement of a Change and the Customer can justify its recommendations, G7 shall accept (with or without modifications) or reject the Proposal and shall notify the Customer accordingly. G7 Inoapps shall not liable or responsible for any delay to the Services as a result thereof. 12.7 Neither Party shall unreasonably withhold or delay its agreement to any Proposal. Change. 12.8 Authorised approval levels for agreement of a Change by both Parties shall be agreed by the Project Managers, or other Authorised Signatories at the Service Commencement Date. 12.9 Any reasonable modifications by G7 discussions, which may take place between Inoapps and the Customer in connection with a request or recommendation for a Change, before the authorisation of the Change, shall be without prejudice to the Proposal or any resultant changes in the Service Charges shall be communicated rights of either Party pursuant to the Customer and, provided they are accepted by the Customer, such modifications or changes shall take effect as if part terms of this Agreement. 13.2 If G7 wishes 12.10 If, in order to change determine the level or content of the Services in any wayfee, then it shall submit a proposal cost, expenses and time required to the Customer in Writing containing full details thereof ("the Proposal"). The Customer shall consider implement such Proposal andChange, provided it is reasonable reasonably necessary for Inoapps to do so incur additional costs or expend more than 14 hour(s) of chargeable time making such determination, Inoapps shall obtain prior written approval of such costs and G7 can justify its recommendationschargeable time from Customer before making such determination, the Customer shall accept (with or without modifications) or reject the Proposal and shall notify G7 accordingly. The Customer shall not unreasonably withhold or delay its agreement to any Proposal. Any reasonable modifications by the Customer to the Proposal if approved, such costs and charges for time expended in making such determination shall be communicated to G7 and, if accepted by G7, then the Proposal as amended shall take effect as if part sole responsibility of this Agreement. If such modifications are not accepted by G7, then G7 shall notify the Customer, who will decide in a timely fashion whether it accepts the Proposal as unmodified. 13.3 If the Customer does not accept G7’s proposed changes to the Service Charges under Clause 13.1 or either party rejects the other party’s Proposal, then this Agreement shall remain in full force and effect (and the Proposal aforementioned ten (10) day time period shall not be a part thereof or the Customer may, in its sole discretion, terminate this Agreement with effect from commence upon receipt of such date as the Customer shall specifyapproval). 13.4 If the Customer wishes to upgrade from the version it is currently using to any new version which is substantially different then, before implementing this these changes, control procedures shall be applied in respect thereof and this shall be regarded as a change in the level or content of the Services.

Change Control Procedure. 13.1 If Change Requests may be originated either by Nettitude, the Customer wishes or a Customer Party. 13.2 No Change Request shall be binding on the Parties unless the requirements of this Clause 13 have been satisfied and a Change Request Form is signed by the Authorised Representatives of both Parties to change signify their approval to the level or content Change Request. 13.3 Until such time as a Change Request is formally agreed by both Parties, the Parties shall continue to perform their respective obligations without taking account of the Services in Change Request. 13.4 In the case of any wayChange Request, then it Nettitude shall submit a proposal to G7 in Writing containing full details thereof within ten ("the Proposal"). G7 shall consider such Proposal and, provided it is reasonable to do so and the Customer can justify its recommendations, G7 shall accept (with or without modifications10) or reject the Proposal and shall notify the Customer accordingly. G7 shall not unreasonably withhold or delay its agreement to any Proposal. Any reasonable modifications by G7 to the Proposal or any resultant changes in the Service Charges shall be communicated Business Days either supply to the Customer anddetails of the consequential changes which will be required to this Agreement, the relevant Order, Services to be provided they under such Order, Charges and/or any other effects of the proposed change (the "Change Report") or written confirmation that there will be no such consequential changes or effects. 13.5 In the event Nettitude gives notice to the Customer within five (5) Business Days of receipt of a Change Request that it cannot provide the Change Report required by Clause 13.4 within such ten (10) Business Day period, the Parties shall agree a suitable period within which Nettitude shall be required to provide these details. If the Parties are unable to agree such extension to the timetable within five (5) Business Days of receipt by the Customer of such notice from Nettitude, the matter shall be referred for determination in accordance with the Dispute Resolution Procedure. 13.6 The Customer shall notify Nettitude that the Change Report is accepted or rejected by the Customer within ten (10) Business Days of receipt of the Change Report by the Customer, such modifications or changes shall take effect as if part of this Agreement. 13.2 13.7 If G7 wishes a dispute arises as to change the level or content whether any requirement of the Services in any way, then it shall submit a proposal to the Customer in Writing containing full details thereof ("the Proposal"). The Customer shall consider such Proposal and, provided it is reasonable to do so and G7 can justify its recommendations, the Customer shall accept (with or without modifications) or reject the Proposal and shall notify G7 accordingly. The Customer shall not unreasonably withhold or delay its agreement to any Proposal. Any reasonable modifications by the Customer to the Proposal shall be communicated to G7 and, if accepted by G7, then the Proposal as amended shall take effect as if part of this Agreement. If such modifications are not accepted by G7, then G7 shall notify the Customer, who will decide in a timely fashion whether it accepts the Proposal as unmodified. 13.3 If the Customer does not accept G7’s proposed changes to the Service Charges under Clause 13.1 or either party rejects the other party’s Proposal, then this Agreement shall remain in full force and effect and the Proposal shall not be a part thereof Nettitude or the Customer mayis a Change Request, the matter shall be dealt with in its sole discretion, terminate this Agreement accordance with effect from such date as the Customer shall specifyDispute Resolution Procedure. 13.4 If 13.8 On signature by the Customer wishes to upgrade from Authorised Representatives of both Parties of a Change Request Form, the version it is currently using to any new version which is substantially different then, before implementing this these changes, control procedures Master Service Agreement and/or Order and/or Service Annex shall be applied deemed amended in respect thereof and this shall be regarded as a change in accordance with the level or content provisions of the Servicesthat Change Request Form.