Common use of Change Enablement Clause in Contracts

Change Enablement. The Contractor shall implement and manage the Change Enablement practice across the Integrated Service Providers and other vendors, as directed by the Government. The Contractor shall coordinate change control and configuration management through an end-to- end process to minimize risk, cost, and business disruption, while protecting the computing and delivery of the Integrated Services. The Contractor shall implement a standardized, integrated Change Management process and supporting procedures for the efficient and effective handling of all changes to the Integrated Services, including the operation of Change Advisory Boards to oversee and assist with operational Changes, that are subject to approval from the Government and EITS Governance, in a way that minimizes risk exposure and maximizes availability of the Integrated Services. Contractor shall establish a standard approach to utilizing change management tools and ensure that the Integrated Service Providers participate and conform to the Change Management processes. The Contractor shall document all Change Management activity in accordance with the requirements in the SMM and communicate such process and procedures to the Integrated Service Providers and other vendors as directed by the Government. The Contractor shall assist the Government to define the criteria for normal Changes, Emergency Changes, and Standard Changes, and document that criteria in the SMM. Contractor shall ensure clear definition for Standard Changes that can be actioned through the Service Request process. Contractor shall provide for the capability to pre-approve Standard Changes, and document such approvals in the SMM. Contractor shall provide a process for unscheduled maintenance and non-standard changes. The Contractor shall facilitate and coordinate information exchanges between and among the Service Providers in order to drive an effective integrated Change Management process. Contractor shall coordinate Change Management activities across all functions, sites, regions, Service Providers, and other vendors that provide services in the EITS Environment. The Contractor shall facilitate and coordinate all Change Management meetings in accordance with the SMM. Contractor shall run the Change Advisory Board (CAB) to verify the effective execution of Change Management and that an appropriate review of planned Operational Changes takes place with due consideration of the mission and technology risk of planned Operational Changes. The Contractor shall coordinate the submission of proposed Operational Changes to Customers, in advance of Change Management meetings. The Contractor shall provide for the review of the CI’s related to the Change and the operational documentation for specific notes on change procedures. The Contractor shall review proposed Changes and schedules with Customers and the Service Providers to coordinate and obtain all necessary approvals for proposed Operational Changes. The Contractor shall coordinate with all potentially affected parties by the Change to minimize disruption of normal business operation (e.g. Customers, Service Providers, other vendors, third parties, and designated representatives at sites). The Contractor shall provide an audit trail of all Operational Changes, including a record of the Operational Change made and the authorization to make the Operational Change. Contractor shall provide evidence that the Integrated Service Providers create accurate and complete records detailing the life cycle of every individual Change for every request for Change received (even those that are subsequently rejected). The Contractor shall create and maintain a log of all scheduled upcoming Releases and Operational Changes as part of the Change Management process. Contractor shall provide a calendar of expected future Release and Operational Changes to Customers projecting out for at least the next ninety (90) days and renewed on a weekly basis. Contractor shall document regular periods for scheduled maintenance, standard changes, and emergency changes. Contractor shall provide mechanisms for Customers to request custom freeze periods based on their mission requirements. Contractor shall develop schedules in conformance with defined freezes and Maintenance Periods. The Contractor shall regularly provide analysis and recommendations for evolving the Change Schedule to include all portions of the IT enterprise. The Contractor shall create rollout, test, and roll back plans for every request for an Operational Change to the Services. Contractor shall coordinate activity across all Integrated Service Providers to update operational and other documentation affected by an Operational Change. Where successful Changes result in an Incident because of that Change, Contractor will consider executing the roll back plan against the Change, as approved by Customers. The Contractor shall conduct post implementation reviews, per the practice for Change Enablement under ITIL 4, across all Integrated Service Provider for Operational Changes to determine if the Operational Change was successful and to identify opportunities for improvement. Such reviews will include whether or not the change was completed on the first attempt, and a measure of any disruption associated with the change.

Change Enablement. The Contractor shall implement and manage the Change Enablement practice across the Integrated Service Providers and other vendors, as directed by the Government. The Contractor shall coordinate change control and configuration management through an end-to- end process to minimize risk, cost, and business disruption, while protecting the computing and delivery of the Integrated Services. The Contractor shall implement a standardized, integrated Change Management process and supporting procedures for the efficient and effective handling of all changes to the Integrated Services, including the operation of Change Advisory Boards to oversee and assist with operational Changes, that are subject to approval from the Government and EITS Governance, in a way that minimizes risk exposure and maximizes availability of the Integrated Services. Contractor shall establish a standard approach to utilizing change management tools and ensure that the Integrated Service Providers participate and conform to the Change Management processes. The Contractor shall document all Change Management activity in accordance with the requirements in the SMM and communicate such process and procedures to the Integrated Service Providers and other vendors as directed by the Government. The Contractor shall assist the Government to define the criteria for normal Changes, Emergency Changes, and Standard Changes, and document that criteria in the SMM. Contractor shall ensure clear definition for Standard Changes that can be actioned through the Service Request process. Contractor shall provide for the capability to pre-approve Standard Changes, and document such approvals in the SMM. Contractor shall provide a process for unscheduled maintenance and non-standard changes. The Contractor shall facilitate and coordinate information exchanges exchange between and among the Service Providers in order to drive an effective integrated Change Management process. Contractor shall coordinate Change Management activities across all functions, sites, regions, Service Providers, and other vendors that provide services in the EITS Environment. The Contractor shall facilitate and coordinate all Change Management meetings in accordance with the SMM. Contractor shall run the Change Advisory Board (CAB) to verify the effective execution of Change Management and that an appropriate review of planned Operational Changes takes place with due consideration of the mission and technology risk of planned Operational Changes. The Contractor shall coordinate the submission of proposed Operational Changes to Customers, in advance of Change Management meetings. The Contractor shall provide for the review of the CI’s related to the Change and the operational documentation for specific notes on change procedures. The Contractor shall review proposed Changes and schedules with Customers and the Service Providers to coordinate and obtain all necessary approvals for proposed Operational Changes. The Contractor shall coordinate with all potentially affected parties by the Change to minimize disruption of normal business operation (e.g. Customers, Service Providers, other vendors, third parties, and designated representatives at sites). The Contractor shall provide an audit trail of all Operational Changes, including a record of the Operational Change made and the authorization to make the Operational Change. Contractor shall provide evidence that the Integrated Service Providers create accurate and complete records detailing the life cycle of every individual Change for every request for Change received (even those that are subsequently rejected). The Contractor shall create and maintain a log of all scheduled upcoming Releases and Operational Changes as part of the Change Management process. Contractor shall provide a calendar of expected future Release and Operational Changes to Customers projecting out for at least the next ninety (90) -days and renewed on a weekly basis. Contractor shall document regular periods for scheduled maintenance, standard changes, and emergency changes. Contractor shall provide mechanisms for Customers to request custom freeze periods based on their mission requirements. Contractor shall develop schedules in conformance with defined freezes and Maintenance Periods. The Contractor shall regularly provide analysis and recommendations for evolving the Change Schedule to include all portions of the IT enterprise. The Contractor shall create rollout, test, and roll back plans for every request for an Operational Change to the Services. Contractor shall coordinate activity across all Integrated Service Providers to update operational and other documentation affected by an Operational Change. Where successful Changes result in an Incident because of that Change, Contractor will consider executing the roll back plan against the Change, as approved by Customers. The Contractor shall conduct post implementation reviews, per the practice for Change Enablement under ITIL 4ITIL, across all Integrated Service Provider for Operational Changes to determine if the Operational Change was successful and to identify opportunities for improvement. Such reviews will include whether or not the change was completed on the first attempt, and a measure of any disruption associated with the change.