Common use of Change Management Process Clause in Contracts

Change Management Process. The Change Management Process provides change control and management of CE firewall configuration changes, as requested by you. With Change Management Process, Rogers will acknowledge your change request within one (1) business day, at which time Rogers and you will schedule a review of the change request. During the review, a maintenance window will be scheduled for the applicable configuration change (the “Maintenance Window”). The Change Management Process provides unlimited single changes (subject to Rogers’ reasonable requirements) for certain types of changes as itemized in the Table 1 below. For change requests that are deemed billable, a one- time billable change request service fee may apply. You will be informed at the time of request if the change is billable and its Rogers sales representative will provide you with a quotation in order to proceed with the work. Change Management Process includes the following: 4.7.1 All moves/adds/changes/deletes (“MACD”) will be scheduled for an agreed-upon date and time with you. 4.7.2 You must submit an email to the Rogers support team and copy its Rogers sales representative for all move/add/change/delete requests. 4.7.3 All MACD requests will be acknowledged and you will be contacted by Rogers within one (1) Business Day to review and schedule a Maintenance Window to perform the change. 4.7.4 All emergency changes will be deemed billable. 4.7.5 For change requests not identified in the below table, You will be advised at time of request of the change request timeframe completion requirements and applicable rate structure. 4.7.6 You will be responsible for any charges associated with required on-site technicians to implement moves/adds/changes. 4.7.7 You are responsible for testing network and/or application functionality within 48 (forty-eight) hours of completion of MACD by Rogers. If additional changes are required after this period, such changes will be subject to the Change Management Process. The following Table 1 provides examples of change requests. Table 1 – Examples of changes requests EXAMPLES OF CHANGE REQUESTS RESPONSIBILITY OF: BILLABLE OR INCLUDED CHANGE Rogers Client Standard change request Billable change request