Common use of Charges for the Service Clause in Contracts

Charges for the Service. 9.1 You pay for the Service by buying and prepaying for a PAYG Base Plan and any: Mobile Plan, Data Plan, Super Pack, Family Plan or optional Data Top Up (where offered) that you choose. These prepayments cover all charges for using the PAYG Base Plan and any Plan or Data Top Up added to this, up to the limit (if any) of your prepaid entitlements until the applicable Credit Expiry Period ends. When your prepaid entitlements for a PAYG Base Plan, Plan or Data Top Up have been used up or expired, you must Recharge to continue using that part of the Service. 9.2 Your prepaid credit for a PAYG Base Plan is reduced: (a) each time you make a call, send an SMS or MMS, send or receive data, etc that is not covered by a current Plan – in accordance with our Rate Tables; and (b) if you have sufficient PAYG credit in your PAYG Base Plan to do so, and you choose to apply some of it towards buying a Plan or Data Top Up by the amount you apply. 9.3 For a Mobile Plan and Family Plan: (a) your prepaid entitlement for any limited allowance of international call minutes and SMS from Australia (only applicable to some Mobile Plan s) is reduced by the duration of each outbound call you make (rounded up to the nearest minute) and SMS you send to selected countries that have included international call minutes and SMS; (b) there is no reduction to your prepaid entitlement when you send international SMS or make standard international calls to selected countries that have unlimited international SMS and calls. (c) your prepaid entitlement to send/receive data is reduced by the amount of data you send/receive, with each data transmission being rounded up to the nearest kilobyte. (d) specific to a Family Plan, all services consume data from the same shared data inclusion subject to any limit imposed on an individual User by the Owner. When a limit is reached, the User will consume data from their PAYG Base Plan Credits at applicable rates unless the Owner raises the limit. A data limit does not entitle a User to send/receive data if the shared data balance has been depleted. Once the shared data balance has been exhausted, all services will consume data from their PAYG Base Plan Credits at applicable rates 9.4 For a Data Plan or Super Pack, your prepaid entitlement to send/receive data is reduced by the amount of data you send/receive, with each data transmission being rounded up to the nearest kilobyte. 9.5 All usage of the Service via your SIM card and those of Family Plan Users is to your account, whether or not you authorised it. 9.6 Our wholesale service provider does not promise refunds or credits where the Service is disrupted or unavailable for any period. Because of that, and to allow us to offer the low prices that we do, we do not promise refunds or credits in those circumstances unless the ACL entitles you to a refund or credit.