Circuit Availability and RTD Credit Process Clause Samples
The 'Circuit Availability and RTD Credit Process' clause defines the procedures and standards for measuring the operational uptime of a telecommunications circuit and the process for issuing credits when service levels are not met. Typically, this clause outlines how circuit availability is calculated, the thresholds that trigger a credit, and the steps customers must follow to claim such credits, such as reporting outages and submitting claims within a specified timeframe. Its core function is to ensure accountability for service reliability and to provide customers with compensation if the provider fails to meet agreed-upon availability targets, thereby incentivizing high service standards and offering recourse for service interruptions.
Circuit Availability and RTD Credit Process. 4.2.1 Customer must perform the following to become eligible or qualify for credit under either the Circuit Availability standard or the RTD standard:
4.2.2 Open a Trouble Ticket upon first becoming aware of a Hard Outage or upon experiencing a change in RTD, by using one of the following available methods:
4.2.3 Using the Customer Center portal on the Verizon website, or
4.2.4 Calling the Customer Service toll free number located on Customer’s invoice, or
4.2.5 Tickets that are issued via Proactive Notification method, or
4.2.6 Submit in writing the following information no later than thirty (30) days from the end of the calendar month in which the Wavelength Services circuit was restored:
4.2.7 All applicable Trouble Ticket numbers associated with each circuit experiencing Hard Outages, or changes in RTD;
4.2.8 The date and time the Trouble Ticket(s) were opened; and
4.2.9 The circuit identifier number for each circuit that experienced the Hard Outage, or changes in RTD.
4.2.10 Failure to comply with each of the preceding requirements may result in Verizon denying Customer’s request for credit under either the Circuit Availability or RTD Standard.
Circuit Availability and RTD Credit Process. 4.2.1 Customer must perform the following to become eligible or qualify for credit under either the Circuit Availability standard or the RTD standard:
4.2.2 Open a Trouble Ticket upon first becoming aware of a Hard Outage or upon experiencing a change in RTD, by using one of the following available methods:
4.2.3 Using the Customer Center portal on the Verizon website, or
4.2.4 Calling the Customer Service toll free number located on Customer’s invoice, or
4.2.5 Submit in writing the following information no later than thirty (30) days from the end of the calendar month in which the Wavelength Services circuit was restored:
4.2.6 All applicable Trouble Ticket numbers associated with each circuit experiencing Hard Outages, or changes in RTD;
4.2.7 The date and time the Trouble Ticket(s) were opened; and
4.2.8 The circuit identifier number for each circuit that experienced the Hard Outage, or changes in RTD.
4.2.9 Failure to comply with each of the preceding requirements may result in Verizon denying Customer’s request for credit under either the Circuit Availability or RTD Standard.