Common use of Classification of Errors Clause in Contracts

Classification of Errors. Upon identification of any Error, Customer shall notify SWI of such Error and provide SWI with enough information to locate and/or replicate the Error. SWI shall determine in its reasonable judgment the classification of such Error as either a Level 1, 2, 3 or 4 Error, provided, however, that if the Service Plan selected by Customer only provides for correction of Errors in the next major release of SWI Software, then no such classification shall be made.

Classification of Errors. Upon identification of any Error, Customer Licensee shall notify SWI of such Error and provide SWI with enough information to locate and/or replicate the Error. SWI ErrorThe parties shall determine in its their mutual reasonable judgment the classification of such Error as either a Level 1, 2, 3 or 4 Error, providedPROVIDED, howeverHOWEVER, that if the Service Plan selected by Customer Licensee only provides for correction of Errors in the next major release of SWI Software, then no such classification shall be made.