Client Portal. The Client Portal is an online ticketing system that is available 24-7, 365 days of the year to those registered client contacts who have a current balance of Support Credits. Using the Portal ensures that your enquiry is logged as a priority with the NetXtra Client Services team. Each ticket logged in the online portal generates a unique reference number, which acts as a unique ID in related communications.
Appears in 2 contracts
Sources: Support Service Level Agreement, Support Service Level Agreement