Common use of CLIENT SERVICE STANDARDS Clause in Contracts

CLIENT SERVICE STANDARDS. Retailer and MBUSA agree that client satisfaction and the future growth of their respective businesses is substantially dependent upon the ability of owners of Mercedes-Benz light trucks to obtain high-quality servicing from Retailer. Therefore, Retailer agrees to: 1. Provide prompt, efficient and courteous service of the highest quality for all Mercedes-Benz light trucks, regardless of where purchased and whether or not under warranty; 2. Accurately diagnose and advise clients of the necessary repairs, and obtain their consent prior to the initiation of such repairs; 3. Professionally perform the necessary repairs; and 4. Treat clients fairly at all times.