Support Services Clause Samples
The Support Services clause defines the scope and terms under which a provider will offer assistance and maintenance to the client regarding the products or services supplied. Typically, this clause outlines the types of support available, such as technical help, troubleshooting, or updates, and may specify response times, hours of availability, and methods of contact. Its core practical function is to ensure that clients have reliable access to help when issues arise, thereby maintaining service quality and minimizing downtime.
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Support Services. HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.
Support Services. Because this software is “as is,” we may not provide support services for it.
Support Services. Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).
Support Services. Help desk support and implementation services for the Hosted NCR Voyix Software and other parts of the System (including assistance with the installation and implementation of any Upgrades made available by NCR Voyix for the Hosted NCR Voyix Software or any parts of the System) shall be provided by NCR Voyix.
Support Services. Licensor may provide you with support services related to the Software ("Support Services"), at its discretion. Use of Support Services, if any, is governed by Licensor's policies and programs described in any users manual, in online documentation, and/or in other Licensor-provided materials. Any supplemental Software code provided to you as a part of Support Services will be considered part of the Software and subject to the terms of this LICENSE AGREEMENT. With respect to technical information you provide to Licensor as part of the Support Services, Licensor may use such information for its business purposes, including for product support and development. Licensor will not utilize such technical information in a form that personally identifies you except to the extent necessary to provide you with support.
Support Services. As part of the Cloud Service, Oracle will provide Customer with Help Documentation and other online resources to assist Customer in its use of the Cloud Service. Oracle also offers optional “for fee” Support Services and Professional Services.
Support Services. HPE’s support services will be described in the applicable Supporting Material , which will cover the description of HPE’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.
Support Services. Miraclon will perform Support Services in accordance with the applicable statement of work, which shall describe the specific responsibilities of the Customer and Miraclon. The Customer shall perform its responsibilities identified in any applicable statement of work in a timely manner. Support Services will be performed within a reasonable time after Completion of Installation of the Equipment and the Software. For self- installable Products or self-training Products, the Customer must perform such installation or training prior to Miraclon’s performance of any Support Services. The Support Services are a fixed duration service and will be provided in accordance with the days described in Schedule - Equipment, Software and Professional Services and on a seven (7)-hour day basis. If additional time is needed at the Customer’s Site, it will be provided on a chargeable time and material basis at Miraclon’s then current rates and subject to limitations of scheduling and local availability.
Support Services. Without limitation, hourly labor rate, parts, zone surcharges (if applicable), and reasonable expenses (travel, accommodation, food and associated expenses, including telecommunications), in providing Support Services as a result of any of the following will be subject to a charge from Miraclon:
8.4.2.1. the Equipment and Software are repaired, modified, have features added to them, or are maintained, or altered, other than by Miraclon, a Certified Maintenance Technician or Certified Operator;
8.4.2.2. the Equipment is damaged by any negligent or wrongful act or omission by any party other than Miraclon or its agents, or is damaged or lost due to misuse, relocation, transportation, air conditioning, humidity control, electrostatic discharge, external electrical fields, or external causes, including accident, electrical power failure or surge, disaster, fire, flood, water, wind, and lightning;
8.4.2.3. the Customer operates the Equipment with (1) hardware or software which has not been approved or licensed for use by Miraclon or; (2) a version of the Software which is not the latest released Software Upgrade, or which does not contain the latest Software Update;
8.4.2.4. Support Services are provided outside the hours of coverage specified in the Support Plan or Software Support License or Customer’s failure to provide timely access to the Site and/or Equipment;
8.4.2.5. emergency weekend on-call Support Services are provided;
Support Services. Other than the assistance provided in the Information, the BNPP Entities do not offer any support services in connection with the Software.