Client Support. ParkMobile will use commercially reasonable efforts to assist Client with any technical support that Client may reasonably require in using the Services. ParkMobile will provide technical support for rate and configuration changes to Client Monday – Friday (excluding holidays) between the hours of 8:00 a.m. and 6:00 p.m. (ET). For issues relating to On-Demand Parking Services, Client may submit a support request via email to ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇. For issues relating to Reservation Parking Services, Client may submit a support request via email to ▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇. ParkMobile will provide Client with emergency technical support 24 hours a day, seven days a week, 365 days a year. In the event of an emergency involving technical and/or system availability issues, Client may contact the on-call engineer via email to ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇.
Appears in 6 contracts
Sources: Service Agreement, Service Agreement, Service Agreement