Community Support. As part of the Maintenance and Support, Licensee is entitled to community support and to access CloudBolt’s community support portal and knowledge base at no additional charge. Community support is access to CloudBolt’s public forum on its support portal where CloudBolt customers are able to review existing discussions, and registered licensees are able to participate in community discussions related to various aspects of the Software. CloudBolt reserves the right to moderate all support forums. Violation of CloudBolt terms of use may result in a user being denied access to CloudBolt community support. The knowledge base is designed to provide 24x7x365 access to comprehensive information on known issues, workarounds, tips and tricks via the community support portal. CloudBolt’s technical team regularly creates timely knowledge base articles to assist customers in the self- investigation and resolution of issues and queries.
Appears in 2 contracts
Sources: End User License Agreement, End User License Agreement