Common use of Complaint Handling Procedure Clause in Contracts

Complaint Handling Procedure. 29.1 Any Complaints shall be addressed to the Company’s Compliance Department, an independent department within the Company, to the electronic mail (e-mail) address ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇.▇▇ and ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇.▇▇. 29.2 The Compliance Department shall investigate the complaint and revert to the Client within a maximum period of four (4) weeks. 29.3 The Client agrees to check the "Complaints Procedure" the Company has adopted, as this procedure is mentioned in detail on the Website (▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇.▇▇/company/complaint/) public and available to all Clients.

Appears in 2 contracts

Sources: Service Agreement, Service Agreement

Complaint Handling Procedure. 29.1 Any Complaints shall be addressed to the Company’s Compliance Department, an independent department within the Company, to the electronic mail (e-mail) address ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇.▇▇ and ▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇.▇▇. 29.2 . The Compliance Department shall investigate the complaint and revert to the Client within a maximum period of four (4) weeks. 29.3 29.2 The Client agrees to check the "Complaints Procedure" the Company has adopted, as this procedure is mentioned in detail on the Website (▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇.▇▇/company/complaint/) public and available to all Clients.

Appears in 2 contracts

Sources: Service Agreement, Service Agreement

Complaint Handling Procedure. 29.1 Any Complaints shall be addressed to the Company’s Compliance Department, an independent department within the Company, to the electronic mail (e-mail) address ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇.▇▇ and ▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇.▇▇. 29.2 . The Compliance Department shall investigate the complaint and revert to the Client within a maximum period of four (4) weeks. 29.3 29.2 The Client agrees to check the "Complaints Procedure" the Company has adopted, as this procedure is mentioned in detail on the Website (▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇.▇▇/company/complaint/claim/) public and available to all Clients.

Appears in 1 contract

Sources: Service Agreement

Complaint Handling Procedure. 29.1 Any Complaints shall be addressed to the Company’s Compliance Department, an independent department within the Company, to the electronic mail (e-mail) address ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇.▇▇ and ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇.▇▇. 29.2 The Compliance Department shall investigate the complaint and revert to the Client within a maximum period of four (4) weeks. 29.3 The Client agrees to check the "Complaints Procedure" the Company has adopted, as this procedure is mentioned in detail on the Website (▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇.▇▇/company/complaint/) public and available to all Clients.

Appears in 1 contract

Sources: Service Agreement

Complaint Handling Procedure. 29.1 Any Complaints shall be addressed to the Company’s Compliance Department, an independent department within the Company, to the electronic mail (e-mail) address ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇.▇▇ and ▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇.▇▇. 29.2 . The Compliance Department shall investigate the complaint and revert to the Client within a maximum period of four (4) weeks. 29.3 29.2 The Client agrees to check the "Complaints Procedure" the Company has adopted, as this procedure is mentioned in detail on the Website (▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇.▇▇/company/complaint/claim/) public and available to all Clients.

Appears in 1 contract

Sources: Service Agreement